topic Re: Factory reset in TV

Factory reset

Neil8568 — Sat, 15 Nov 2025 16:11:10 GMT

My tv guide went blank and after trying some restarts I thought my only option would be a full reset.

However the resetting you box message has come up and nothing else is happening. The message is just sitting there and the box is not restarting

Re: Factory reset

Alex_H — Sun, 16 Nov 2025 14:24:44 GMT

Hi @Neil8568,

Thanks for visiting the EE Community

I am really sorry to hear you have been having an issue with your TV box and it seems to have gotten stuck doing a reset. If it is still stuck currently and you have been unable to restart, I would recommend reaching out to our TV team so they can run some checks on your box and help get it sorted.

Alex

Re: Factory reset

Neil8568 — Sun, 16 Nov 2025 15:41:40 GMT

Thank you for your reply. After about an hour the reset worked so all OK. Just took a very long time

Re: Factory reset

Alex_H — Sun, 16 Nov 2025 15:53:25 GMT

@Neil8568 Great to hear it sorted itself out, thanks for coming back to let me know

Alex