topic Re: Cant activate discovery + premium even though it shows in my big sport package in TV

Cant activate discovery + premium even though it shows in my big sport package

hrgmitch — Tue, 11 Nov 2025 21:49:24 GMT

Re: Cant activate discovery + premium even though it shows in my big sport package

DarrenDev — Wed, 12 Nov 2025 07:59:44 GMT

I can confirm that your account is current stuck in limbo - EE thinks it's activated, but discovery+ doesn't. I've asked a colleague to fix it - I'll update here when it's available for you to activate again.

Re: Cant activate discovery + premium even though it shows in my big sport package

hrgmitch — Wed, 12 Nov 2025 11:24:52 GMT

Ok thanks. Frustrating as I ground in circles with logins and QR codes and
6 digit numbers and nowhere to put them!

Re: Cant activate discovery + premium even though it shows in my big sport package

DarrenDev — Wed, 12 Nov 2025 14:40:38 GMT

Sorry for the delay - your account has now been reset, so can be activated again by logging into https://ee.co.uk/

Re: Cant activate discovery + premium even though it shows in my big sport package

hrgmitch — Wed, 12 Nov 2025 15:16:52 GMT

Hi. Sounds good. If there were any tips on how to ‘activate’ that would be
super helpful.

A nice easy ‘activate’ button? Otherwise let me know the process.

Thanks for the help to date

Re: Cant activate discovery + premium even though it shows in my big sport package

DarrenDev — Wed, 12 Nov 2025 15:44:18 GMT

After logging into https://ee.co.uk/ select "Plans & Subscriptions" near the top right.

Then "Manage TV & Sport".

Under "Extras" at the bottom of the page there's a button to "Start activation".

Re: Cant activate discovery + premium even though it shows in my big sport package

hrgmitch — Wed, 12 Nov 2025 16:06:52 GMT

Ok. I just get this on the web after hitting ‘plans &subscrtions:

This service isn’t working right now

If I try the app in the manage/tv and sports it just shows what should be
in Big Sport but can’t see anything about activation.

🤔

Re: Cant activate discovery + premium even though it shows in my big sport package

DarrenDev — Wed, 12 Nov 2025 17:11:17 GMT

That's really frustrating. I asked a colleague to check your account, and everything looks OK. He's still checking other options, but he's asked if you could please check from a private browser window - e.g. InPrivate window on Edge, or Incognito window in Chrome.

Re: Cant activate discovery + premium even though it shows in my big sport package

hrgmitch — Wed, 12 Nov 2025 20:13:52 GMT

That didn’t work.
Any other ideas?

Re: Cant activate discovery + premium even though it shows in my big sport package

DarrenDev — Thu, 13 Nov 2025 07:39:27 GMT

Unfortunately we're all out of options - we don't have access to the EE app or web site to see why it's failing. All we were able to do is confirm all the accounts looked good. Assuming nothing has fixed itself overnight (it's worth checking), I'm afraid you're going to need to raise a fault with the helpdesk. There aren't any workarounds that I can offer on EE accounts.