topic Re: Channel 5 app keeps crashing done everything have good Internet in TV

Channel 5 app keeps crashing done everything have good Internet

Tottnes — Mon, 10 Nov 2025 09:50:36 GMT

Re: Channel 5 app keeps crashing done everything have good Internet

DarrenDev — Mon, 10 Nov 2025 10:04:31 GMT

Is this on a TV Box Pro, Mini, or Apple TV?

Does it happen a specific time? e.g. an ad break, when you're watching something, or randomly at any time even when you're not watching video?

Re: Channel 5 app keeps crashing done everything have good Internet

Tottnes — Mon, 10 Nov 2025 11:54:24 GMT

Tv box pro when adds comes on picture freezes and on screen message return to app

Re: Channel 5 app keeps crashing done everything have good Internet

JMF74 — Mon, 10 Nov 2025 20:41:40 GMT

I have this all the time on the five app on EE. When the adverts start it pixelates and crashes.

Re: Channel 5 app keeps crashing done everything have good Internet

zulu17 — Mon, 10 Nov 2025 21:08:55 GMT

Only an observation

I believe the 5 App is one of the apps that in the privacy settings within the app it allows you to consent to store cookies so that more relevant 'target' advertising is presented. Presumably if you haven't opted for this you would get standard adverts.. If you are experiencing issues at the advert break I wonder whether changing to/from targeted ads would make any difference.

Re: Channel 5 app keeps crashing done everything have good Internet

Benny_EK — Mon, 10 Nov 2025 23:24:18 GMT

Exact same issue with EE TV box / C5. Asked the box to do an update. It did. No difference. Unplugged both the box & my WiFi router for a few mins & it seems to have done the trick. Doing both simultaneously seems to clear the "memory" or something (but it doesn't clear "continue watching" etc)?? Well, it worked anyway...for now. 🙂

Re: Channel 5 app keeps crashing done everything have good Internet

DarrenDev — Tue, 11 Nov 2025 16:05:32 GMT

I've had confirmation that this has already been raised with YouView. I don't have any further details at this point.

Re: Channel 5 app keeps crashing done everything have good Internet

david528 — Tue, 11 Nov 2025 23:14:08 GMT

This has been happening to me as well. Switched over to my smart TV and no issues. So,this seems to be specific to the EE box