topic Re: orders in TV

orders

rabgilmore — Tue, 04 Nov 2025 12:24:26 GMT

Ordered a new tv from ee . told it was despatched but cantt track it , speak to anyone or even message anyone about it . Had the same issues with ordering gaming a few years ago . Big mistake ordering off EE for anything as once you have ordered customer service goes out the window

Re: orders

Schockwave — Tue, 04 Nov 2025 13:47:07 GMT

Hello @rabgilmore ,

Welcome to the community,

Have you tried ringing customer service and speaking to them? You just press option 2 and one of the guides can take a look for you, we have no way of knowing here in this public forum, no account access and do not know who you are.

Re: orders

rabgilmore — Tue, 04 Nov 2025 13:50:37 GMT

Letting people know in the community forum not to make the same mistake and
order from ee . Option 2 took me to an option of ‘current ee home ‘
customer or ‘looking to become a new ee home member ‘ neither of which I am
looking for . There are numerous complaints in this forum just like mine .
I’m sure someone will find your reply helpful though lol

Re: orders

Leanne_T — Tue, 04 Nov 2025 16:48:58 GMT

Hi @rabgilmore

Thanks for coming to the community.

Have you had a text from us to let you know the TV has been dispatched? Or has the courier company sent a text to let you know the order is due to delivered?

Do you have an existing account that you have added the TV and paying monthly?

Thanks 🙂

Leanne.

Re: orders

rabgilmore — Tue, 04 Nov 2025 16:54:08 GMT

Yes had a text saying despatched on Friday . On my ee app as despatched 48 hr courier . There is an option to track , same as last time but it diverts you to a parceforce website where it asks for a tracking number … which ee never provided me with … it’s Tuesday 96 hrs later and nothing from anyone . Same happened to the games device I ordered a couple years back …. Should have learned my lesson lol

Re: orders

Leanne_T — Tue, 04 Nov 2025 17:14:01 GMT

Hi @rabgilmore

Thanks for coming back to me.

To check for any updates and see if our guides can provide tracking details, you would need to call us and select one of the options to speak to a guide, they can take a look at this for you once connected.

Leanne.

Re: orders

rabgilmore — Tue, 04 Nov 2025 17:18:29 GMT

Ok . So the track my parcel is there to confuse me ?

Re: orders

Leanne_T — Tue, 04 Nov 2025 17:21:34 GMT

Once the courier receives the order they will message you with tracking details for the delivery @rabgilmore

Please try calling us again and the team will help you further 🙂

Leanne.

Re: orders

rabgilmore — Tue, 04 Nov 2025 17:31:19 GMT

Got to the bottom of it … ee didn’t provide me with the tracking number . It is with parcelforce somewhere since Friday . They haven’t updated me with the tracking number either … and I have to wait until they contact me … pretty useless advising a customer of 48 hours delivery service then telling them they just have to wait lol … absolute shambles

Re: orders

rabgilmore — Wed, 05 Nov 2025 14:40:26 GMT

Update . Got through to another ‘guide’ . Found out ee lied and it wasn’t where they said . Now in the hands of parcelforce it seems … will never be putting myself through this again .

Re: orders

Leanne_T — Wed, 05 Nov 2025 14:45:24 GMT

Hi @rabgilmore

Thanks for coming back to us with an update and I hope the TV is with you soon.

Leanne.

Re: orders

rabgilmore — Wed, 05 Nov 2025 23:14:50 GMT

Update … got a community email saying if there was a resolve please message to help others …. No there wasn’t a resolve … in fact I’m left wondering now when the tv will be delivered tomorrow … still without a text message and still wondering what hour slot apparently it will be delivered … please don’t order anything from ee if you want an easy life … I am leaving ee as soon as contracts are up .. well done ee

Re: orders

Ali_A — Thu, 06 Nov 2025 15:52:21 GMT

Hi @rabgilmore

The guide you who checked the tracking for you can also give you the tracking number as a text message for your records, which would allow you to track your parcel at Track Your Parcel | Parcelforce Worldwide

Please keep us updated if your TV is delivered today as anticipated. I'm confident it will go as planned so you can finally sit down with your feet up and watch the TV to relax!

Ali

Re: orders

rabgilmore — Thu, 06 Nov 2025 14:54:41 GMT

Great solution … one phone will be cancelled straight away . Another when the contract is up next month and mine when the tv is paid off … an absolute circus of a business