topic Re: Error code AF126 on live tv in TV

Error code AF126 on live tv

Mark2208 — Tue, 07 May 2024 15:16:55 GMT

Re: Error code AF126 on live tv

Leanne_T — Tue, 07 May 2024 16:06:00 GMT

Hi @Mark2208

Thanks for coming here.

Do you have EE TV and broadband?

Do you always get this error message when watching live TV?

Leanne 🙂

Re: Error code AF126 on live tv

DarrenDev — Tue, 07 May 2024 18:40:43 GMT

Sorry for that @Mark2208 - I'm investigating a small spike with this error this evening, but if you restart the app it should work OK. Please give it a go and let us know how you get on.

Re: Error code AF126 on live tv

Mark2208 — Tue, 07 May 2024 23:09:37 GMT

Nice one for that I deleted the app and reinstalled it again working fine now pal

Re: Error code AF126 on live tv

Mark2208 — Tue, 07 May 2024 23:12:01 GMT

I do have EE TV and broadband I’ve got it working now got help from DarrenDev

Re: Error code AF126 on live tv

DarrenDev — Thu, 09 May 2024 09:45:54 GMT

We've identified a scenario where the app was paired with a TV Box, but that box is then reset (which breaks the pairing). YouView have been tidying up data from old pairings, causing an error that the app doesn't handle.

We're working on a fix now, which will be released ASAP. In the meantime, anyone else seeing this issue just needs to unpair from their TV Box in My TV -> Settings. You can then pair again if you like.