EE Box Not Working

MooseBox — Sat, 01 Nov 2025 15:11:14 GMT

The EE box has been working fine until two days ago when I switched it on!
No TV picture, remote unresponsive, the box on/off button flashing, and red light flashing (medium speed).

1. Tried
1. Recycling power various ways
a) Unplugging power cable from box and leaving it for 30 seconds, then powering on
b) Unplugging box from mains for 30 seconds, then powering on.

Both give the same result:
No TV picture, remote unresponsive, the box on/off button flashing, and red light flashing (medium speed).

2. Tried resetting box using button on side of box
TV shows EE logo and no further screens shown, remote unresponsive, the box on/off button flashing, and red light flashing (medium speed).

3. As online info seems to suggest the red light is a possible communication problem.
a) Tried resetting the router, but had same result as above!
b) Tried another EE box but that works fine, so not a communication problem.

Any ideas on bringing the EE box back to life?

Cheers

Re: EE Box Not Working

Northerner — Sun, 02 Nov 2025 06:54:59 GMT

Hi @MooseBox

It might just be dead and if so you'll need to speak to EE CS on 150 for a replacement.

Thanks

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EE Box Not Working

Re: EE Box Not Working