topic Re: Losing channels overnight in TV

Losing channels overnight

Stainl988 — Wed, 29 Oct 2025 12:41:10 GMT

Box:

Manufacturer: Sagemcom

Model: RTIW387

Variant: RTIW387.002.P

Hardware Version: 0007

Software:

Component Software: 4.2.226(6eac6b)

Manufacturer Software: 0.14.56

Broadband connection is wired.

My eetv box keeps losing channels overnight, even after factory reset. Initially, I had 175 channels. All seem to be 100% signal quality, an example being channels 102.

Each morning, I have either 74 or 26 channels left. Channel 102 is one of those missing. If I retune or factory reset, the channels return. They seem to be lost again overnight. All cables seem to be connected correctly and given the channels always show as 100% without fiddling with these, it seems to be a box issue. I am not sure how to proceed.

Re: Losing channels overnight

DarrenDev — Wed, 29 Oct 2025 12:47:46 GMT

Is anything being turned off overnight that could be affecting the aerial? e.g. a signal booster? Or is the aerial passing through any equipment on its way to your TV Box, that is being turned off?

Also, it's worth checking signal strength - if this is also 100%, then the signal is actually too STRONG for the box. An attenuator would fix this.

Re: Losing channels overnight

Stainl988 — Sat, 01 Nov 2025 14:00:23 GMT

The aerial line is directly in the ee box before being chained to other devices. The loss odmf channels is now even more regular. Can lose channels within the same day. In fact, any time I come back to pressing the power button to activate the software, numerous channels have been lost. Went down to 24 channels today.

When remaining channels are tested for signal quality after the channels have been lost, it is very low and sometimes becomes undefined with no picture broadcast.

Again, if retuned, channels are around 100% quality/strength.

No changes have been made to the aerial.

Re: Losing channels overnight

Leanne_T — Mon, 10 Nov 2025 17:22:52 GMT

Hi there @Stainl988

Thanks for posting on the community.

Have you been in touch with our technical support guides since you last posted on the community?

If not, please get in touch and they can help you get the EE TV box looked into for you.

Leanne.

Re: Losing channels overnight

DarrenDev — Tue, 02 Dec 2025 12:25:19 GMT

How are things going with your TV Box Pro @Stainl988 ? Are you still seeing channels disappear? Did the helpdesk manage to fix it for you?

The reason I'm asking is that I'm trying to investigate this further, so it would be good to get more information from you.