topic Can't find NOW TV in TV

Can't find NOW TV

Carla1958 — Fri, 31 Oct 2025 15:06:05 GMT

Hi all, I have just switched from BT to EE, and I am supposed to have Netflix and Now TV.

I haven't got the Netflix logo on my home page, but I received an email from Netflix asking to create my profile, so I guess I have just to download the icon and sign in.

Now Tv never sent any emails, and if I click on it on the EE homepage tells me to buy a contract.

I am supposed to have NOW Tv included in my package, what do I have to do?

Thanks!

Re: Can't find NOW TV

DarrenDev — Fri, 31 Oct 2025 15:20:03 GMT

If you have a TV Box then launch the Now TV app and it'll show what email address was used for your account. Given that you haven't received any email, I suspect the email address is incorrect - email us at eetvsupport@ee.co.uk and we can fix that for you.

Re: Can't find NOW TV

Carla1958 — Fri, 31 Oct 2025 15:27:19 GMT

Thank you Darren, I just sent the email now to the address you told me.Let's hope they can fix it quickly.

Re: Can't find NOW TV

DarrenDev — Sat, 01 Nov 2025 07:24:57 GMT

Good morning Carla. Your email address unfortunately has a typo in it, which is why you didn't receive any emails. I've corrected that now, and you should have received a password reset email this morning.