topic Re: Discovery + activation in TV

Discovery + activation

Lexsper — Mon, 27 Oct 2025 10:15:55 GMT

Hi All

new to EE TV.

cannot connect to Discovery +. Asks for my email then will not accept it because, I guess, I am not registered with Discovery. But I cannot find anywhere or anyhow that I can register an account with Discovery.

any help would be appreciated.

paul

Re: Discovery + activation

DarrenDev — Mon, 27 Oct 2025 10:22:31 GMT

You need to log into https://ee.co.uk/ or the EE app, with the EE ID associated with your account.

From there, you'll have an option to Active Discovery+ - this will take you to their web site, where you can then create an account. Following this process will automatically then pair the new account with your EE subscription, and you'll be able to use it to log into the discovery+ app.

Re: Discovery + activation

Lexsper — Mon, 27 Oct 2025 11:39:20 GMT

Thanks.

but didn’t work. Found the activate button but just took me to my account with EE where I have a mobile phone that they wanted me to upgrade. No where was there an option to create a Discovery account. I see others are struggling with this. I also tried to do this on the EE app and nothing there also.

paul

Re: Discovery + activation

DarrenDev — Mon, 27 Oct 2025 11:44:49 GMT

Apologies - when you said you were new to EE TV, I'd assumed your account was also with EE.

I can see your account is still a BT one, so please log into https://www.bt.com/mybt or the My BT app, where you'll see the option to activate discovery+.

Re: Discovery + activation

LC521 — Sat, 01 Nov 2025 17:32:12 GMT

hi darren,

I'm having the same problem but when I press the activate button I get a message saying 'we are having problems loading that information. Try again in a while. I have been trying all day.

Re: Discovery + activation

Chris_S — Tue, 04 Nov 2025 11:07:43 GMT

Hi @LC521

I recommend speaking with our Customer Support team so they can try and help link everything from our side.

Chris S

Re: Discovery + activation

Sachmull67 — Sat, 15 Nov 2025 13:33:59 GMT

I am having same issue in activating and saying a problem. Please advise phone number for customer service please!

Re: Discovery + activation

Alex_H — Sat, 15 Nov 2025 15:24:06 GMT

Hi @Sachmull67,

Welcome to the EE Community

If you have an EE mobile you can call us on 150 if you have another phone you can call us on 0330 123 1105 and one of our guides can investigate your discovery+ activation issue.

Alex

Re: Discovery + activation

Scooper163 — Sun, 11 Jan 2026 21:43:33 GMT

I have this exact problem also, no activation option in my EE account for discovery plus as it is included, links take me to BT when I do not have a BT account so can’t activate that way, technical support offer nothing

Re: Discovery + activation

Christopher_G — Mon, 12 Jan 2026 15:57:21 GMT

Hi @Scooper163

If you're not able to activate it following @DarrenDev's advice above, I recommend speaking with our Customer Support team, so they can check everything from our side for you.

Chris

Re: Discovery + activation

sandra2023 — Mon, 02 Feb 2026 19:37:00 GMT

Hi Darren I’ve just been on the phone for 90 minutes to try and sort this same problem but I get that activation and it’s spinning and nothing loads I’ve been cut off from my message coach and I’m back to square one😩