topic Re: Where is my TV pro Box in TV

Where is my TV pro Box

JHolden59 — Tue, 21 Oct 2025 09:20:55 GMT

Hi, I changed from BT to EE, on the 16th Oct, I’ve had my WiFi hub delivered, but not the TV box pro & one mini.

I have spoken to three CS reps, they all say it will be sorted, but still no tracking info ( only for the hub).

this is a complete mess, why is it taking so long &!why am I having to chase for these,

my contract has started, I’m paying for this, but no equipment, please help to get sorted

Re: Where is my TV pro Box

Schockwave — Tue, 21 Oct 2025 09:30:34 GMT

Hello @JHolden59 ,

Welcome to the community,

We cannot help here in the public forum, we have no account access and do not know who you are, so you will have to speak to customer support about this.

You can also make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

Re: Where is my TV pro Box

JHolden59 — Tue, 21 Oct 2025 11:14:48 GMT

I’m sorry but ringing CS , which I’ve done several times is not a solution, however if you cannot help here, it leads to one solution, as I’m not happy with the service from EE. I’ll need to contact disconnections & terminate, my contract, I appreciate that you guys cannot help, so thanks

Re: Where is my TV pro Box

DarrenDev — Wed, 22 Oct 2025 08:11:00 GMT

@JHolden59 you already have a TV Box Pro, so the system won't allow a new one to be sent. The new TV Box Pro is identical inside to the one you already have - it just has a different case on it. If you have issues with your current box then it can be replaced by raising a fault.

The order for your TV Box Mini was successfully raised yesterday. You should have it within a few days.

Re: Where is my TV pro Box

JHolden59 — Wed, 22 Oct 2025 10:30:29 GMT

Hi Thanks,

I managed to talk to a CS rep yesterday, who talked some sense and explained the same as above, no one previously explained this, so delivery of mini soon, hopefully all sorted, thank you