topic Re: New EE TV app on iPhone = New problems, old ones remain in TV

New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Wed, 01 Oct 2025 19:00:46 GMT

IPhone 15 pro

ios 26.0.1

EETV App 7.0.0

Old problem - when pairing a iPhone or iPad with the box it still reports that iPhone 15 or iPad has connected to the box but list all items as Mobile Device in the list of paired items.

New problem - the list of scheduled recording used to be listed in the app in the order they are on. Now they are in a sort of reverse order. Some programs missing. Some on series record only have some recordings listed when compared to what is listed on the EE TV list.

New problem - can’t remove items from recordings history.

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Wed, 01 Oct 2025 19:08:20 GMT

We can't change how the app appears on the TV Box - that's a YouView thing. You'll see when you pair with the TV Box that it correctly shows what it is, but YouView ignore that detail in the device list.

I'll check about the recordings list.

The recording history shows exactly what you've sent from the app. You can't cancel from there - it's just for showing the requests you've made, and the current status of those requests. You can cancel the recordings from the scheduled list.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Wed, 01 Oct 2025 19:13:55 GMT

@DarrenDev

Thank you.
regarding the device list i understand.

The recordings history screen. I’m not trying to delete a recording just remove the entry from the history. However on checking my iPad which runs an old app version you can’t so that my error.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Fri, 03 Oct 2025 14:49:52 GMT

Further to the above I sent a series recording to my box for my iPhone and it’s gone through without that error about my box not being on. However the list of scheduled recording in the app only lists the episodes from next week but the box has the recording for tonight listed.
In fact, quite a few programs that the box has listed are missing from the app listing. We have recordings set for tonight, tomorrow and Sunday but only recordings set for Sunday onwards are listed in the app.

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Fri, 03 Oct 2025 15:18:57 GMT

That's interesting @PaulB2005 - we're showing what the YouView cloud tells us to. If you kill the app and launch it again, does the list update?

Can you please select the My TV menu, then Settings - let me know the Device ID it shows at the bottom of the screen. We'll see if we can find why it's not updating for you.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Fri, 03 Oct 2025 15:56:02 GMT

If you kill the app and launch it again, does the list update?
No. Also deleting the app, re-downloading, logging in again and re-pairing the app to the box doesn't fix it either.
Can you please select the My TV menu, then Settings - let me know the Device ID it shows at the bottom of the screen. We'll see if we can find why it's not updating for you.
I have sent the information via DM. Thank you for looking into this.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 10:26:06 GMT

And another issue. (Are these all just me?)

I can no longer delete scheduled recordings.

Swipe left and the delete button appears but does nothing.

Also fully swiping to the left no longer deletes the scheduled recording.
Both methods continue to work on my iPad with an old version of the EETV app.

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Sat, 04 Oct 2025 11:42:14 GMT

Sounds like something is very wrong with your setup @PaulB2005 - possibly something in your recording data that we're not handling correctly.

Would you be willing to help us work out what's wrong? We'd like to send you another version of the app that will tell us more. If you're willing to help, please email us at tv.apps@ee.co.uk and someone will get back to you on Monday with instructions.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 12:04:57 GMT

Sounds like something is very wrong with your setup @PaulB2005 - possibly something in your recording data that we're not handling correctly.
Oh ok. Nothing else i can try at this end? Problems only started with the most recent version of the app 7.0.0.0
Would you be willing to help us work out what's wrong? We'd like to send you another version of the app that will tell us more. If you're willing to help, please email us at tv.apps@ee.co.uk and someone will get back to you on Monday with instructions.
Absolutely. Will do that now.

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Sat, 04 Oct 2025 12:27:24 GMT

Thanks - I've received your email.

We've totally rewritten the app from scratch - it looks like there's something we're not quite handling right this time.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 12:40:27 GMT

That's great. Thanks

Bit weird no one else is having these issues?

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Sat, 04 Oct 2025 13:05:28 GMT

We've started rollout very slowly - currently only 1% of devices. This is so we can catch issues without affecting everyone at the same time.

You're one of the lucky few that Apple randomly chose to be in the first batch.

I do think there's something very specific about your situation though, as it hasn't been raised in the trials we've been running with a few hundred users for the last 2 months. Hopefully we'll find out early next week.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 13:18:40 GMT

Thanks again.

I’ve removed the app from my iPad to see if that old version is causing some sort of issue.

Would a reset of the box but keeping the recordings over the weekend be worth doing?

other

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Sat, 04 Oct 2025 13:21:35 GMT

That's a shame, as the old app would have been a good comparison. There's no way that apps on other devices could cause this.

A reset may help your situation, but I'd really appreciate it if you didn't - we'd rather make sure the app handles it better, and we need your help to do that.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 13:27:55 GMT

Also just seen there is another way to delete scheduled recording by clicking the pen at the top, selecting the circle next to a scheduled recording and then clicking the dustbin icon.
This method works.

except when you first go into the screen from the recordings tab there is no pen. Only when you switch back and forth between tabs does the pen appear on the scheduled recordings tab.

to reproduce go to MyTV, Recordings, list of recordings appears, click on Scheduled and four out of five times then pen is missing. Click to another tab and back to scheduled and chances are the pen is there.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 13:29:28 GMT

The app is back on the iPad now

Re: New EE TV app on iPhone = New problems, old ones remain

DarrenDev — Sat, 04 Oct 2025 13:36:00 GMT

Did it install the old app? I would expect it to only offer the new app for new installs.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sat, 04 Oct 2025 13:39:43 GMT

Yes. I believe it was 6.4.1

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Sun, 05 Oct 2025 09:28:35 GMT

Further update.
Checked wife’s iPhone 15 Plus and she was on 6.4.3. All looked good.
Updated to 7.0.0 and same issues now on her phone.

Re: New EE TV app on iPhone = New problems, old ones remain

PaulB2005 — Tue, 07 Oct 2025 19:13:05 GMT

Sorry for the nudge @DarrenDev but no emails or updates since the weekend.