topic Re: Confused in TV

Confused

Snuzan59 — Wed, 24 Sep 2025 13:08:57 GMT

Why am i still being charged by SKY £199.99 a month and another £50 for the pleasure of leaving, when now since I have been with EE since the 22nd August SKY told me that had not informed them that we were leaving. EE told that they would contact SKY and organise the changeover and that I do not need to contact them it would all be done by them. I am not amused.

Re: Confused

XRaySpeX — Wed, 24 Sep 2025 13:13:10 GMT

The OFCOM process for migrating BB & landline does not include TV. You have to cancel TV contract yourself.

Re: Confused

Snuzan59 — Wed, 24 Sep 2025 15:31:33 GMT

Then why was not told that, Ee said they will deal with everything and I do not need to contact Sky.

Sent from my iPhone

Re: Confused

Katie_B — Thu, 25 Sep 2025 10:08:19 GMT

Hi @Snuzan59.

Thanks for joining us here on the EE Community.

I can confirm the information provided by @XRaySpeX is correct and I am very sorry to hear this was not made clear.

Should you wish to open a complaint you can complete this online form and a member of our complaints team will be in touch to discuss this further.

Katie