topic Re: Activation of EE TV in TV

Activation of EE TV

KierenSS — Thu, 02 May 2024 10:42:09 GMT

I've had by fibre broadband installed, TV boxes arrived; installed but states that I have no subscriptions for TV. Any suggestions on how to fix/resolve?

Re: Activation of EE TV

DarrenDev — Thu, 02 May 2024 11:04:06 GMT

Hi @KierenSS I can see you've had a pretty bad experience so far, with multiple order attempts getting stuck or failing. Unfortunately, your last order attempt was cancelled part way through processing, so you've received the TV box but a subscription hasn't actually been added to your account.

The complaint you raised on Tuesday is still open, so someone should pick it up and correct your account soon - I've requested an update to make sure this happens.

Sorry for the inconvenience.

Re: Activation of EE TV

KierenSS — Thu, 02 May 2024 11:38:34 GMT

Thanks! Not a great experience at all. I will pick up with the complaints team again to get activated. Let's hope I don't get offered a fourth different contract 🙄.