topic Pro box and mini box should show same programmes, not told that, discusted in TV

Pro box and mini box should show same programmes, not told that, discusted

Snuzan59 — Mon, 22 Sep 2025 20:52:03 GMT

Re: Pro box and mini box should show same programmes, not told that, discusted

XRaySpeX — Mon, 22 Sep 2025 21:58:17 GMT

What does that mean? You used the short Subject to write a longer enquiry. Use this large Text box & Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

Re: Pro box and mini box should show same programmes, not told that, discusted

Snuzan59 — Tue, 23 Sep 2025 08:05:43 GMT

I joined EE on the 22nd August and have had problems with it every day, I’m stuck with a 2 year contact I wish I had stayed with sky, who are more expensive but you get a much better service.

Re: Pro box and mini box should show same programmes, not told that, discusted

chistery — Tue, 23 Sep 2025 08:07:09 GMT

Hi @Snuzan59

Have you discussed your problems with EE? What issues are you having?

Re: Pro box and mini box should show same programmes, not told that, discusted

Weerab2024 — Tue, 23 Sep 2025 08:24:27 GMT

It's a pitty you've been struggling with it for a month. You could have left penalty free within 2 weeks.

Re: Pro box and mini box should show same programmes, not told that, discusted

Snuzan59 — Tue, 23 Sep 2025 09:29:33 GMT

If I had advised of that I would I would have left.
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Re: Pro box and mini box should show same programmes, not told that, discusted

XRaySpeX — Tue, 23 Sep 2025 12:49:27 GMT

It's not for EE to advise you of that. The onus is on you to know the relevant laws.

Re: Pro box and mini box should show same programmes, not told that, discusted

Snuzan59 — Tue, 23 Sep 2025 12:47:21 GMT

Why can’t you watch the same channels from your mini box on your tv as shown in your main pro. For instance on pro 103 is ITV but on mini box 103 is Judge Judy?

Re: Pro box and mini box should show same programmes, not told that, discusted

DarrenDev — Tue, 23 Sep 2025 12:57:37 GMT

@Snuzan59 ITV is the name of the channel. Judge Judy is the name of the programme. I'm confused?

Re: Pro box and mini box should show same programmes, not told that, discusted

DarrenDev — Tue, 23 Sep 2025 13:41:36 GMT

OK, I've just taken a look at your account and can understand your confusion now.

Your TV Box Pro is connected with a TV aerial, and you are in the London TV region.

Your TV Box Mini doesn't have an aerial, so channels are streamed over the internet. When setting up your box, you were offered 4 TV regions to choose from (based on your address), and you chose South East instead of London. So you'll see different programmes listed at certain times of the day.

On your TV Box Mini, go to Settings, then TV Channels. There'll be a button to update, which will then let you select the TV region - if you select London this time, you should then find that the programmes will match your other box.

Re: Pro box and mini box should show same programmes, not told that, discusted

Snuzan59 — Tue, 23 Sep 2025 18:50:33 GMT

Many thanks I will try but I was unaware of being offered any set up regions especially 4.
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