topic Re: Extra recordable box in TV

Extra recordable box

GURCEL — Sun, 27 Apr 2025 23:39:23 GMT

Recently moved from BT TV to EETV..Initially l have been clearly told that will get 2 recordable pro tv box but received 1 recordable 1 mini box. Repeatedly talk to the customer service department and each time have been given different information ie

-can get another recordable box with £5 /month extra

-can get another recordable box for 1 of £30 charge

can not get another recordable box

l am extremely diss appointment with these different information. Would expect more professional approach to the customer

Wish did not switch to EE

Gurkan Celensu

Re: Extra recordable box

Chris_B — Mon, 28 Apr 2025 07:20:51 GMT

@GURCEL You can only have 1 pro box any other box will be the mini box

Re: Extra recordable box

ht1908 — Sat, 03 May 2025 18:15:21 GMT

GURCEL I’m with you, recently moved over from BT and regret it. I was left with channels missing and no HD . Phone call , told to give it while midnight, guess what three days later no change . Put me back please

Re: Extra recordable box

zulu17 — Sat, 03 May 2025 22:48:16 GMT

Hi @GURCEL looking at the responses you were given by the various EE representatives

-can get another recordable box with £5 /month extra

Incorrect - as EE only supply the non recordable EETV Box Mini as an extra loan box. The £5/month charge would be an Extra Box addon. (some plans/offers have different charges or no charge).

-can get another recordable box for 1 of £30 charge -

Incorrect - £30 is typically a oneoff charge levied for activation of EETV boxes when they are first supplied.

can not get another recordable box

Correct - EE current policy which they show no signs of changing is to supply the Box Mini as the extra box model. Some customers have successfully replaced the EE supplied Extra Box (Mini) with their own recordable box . Your supported devices will be the ones that EE loan you.

Re: Extra recordable box

MickyP59 — Fri, 22 Aug 2025 14:41:26 GMT

I also rue the day I changed. Whist a lot of good things with integration etc I was with Sky where not only could you record in another room you could also watch your recordings. I will change back at the end of my contract. Hopefully EE will realise that if they want to retain their customer base they need to review their policy.

Re: Extra recordable box

Chris_B — Fri, 22 Aug 2025 16:00:36 GMT

@MickyP59 That’s down to the manufacturers of the boxes so they can talk to one another. I believe it’s two different manufacturers so don’t expect that anytime soon.

Re: Extra recordable box

Karen2351 — Wed, 10 Sep 2025 18:11:32 GMT

Are EE planning on reconsidering this approach, as it is very outdated compared to Virgin and Sky and is highly inconvenient for your customers?

Re: Extra recordable box

Chris_B — Wed, 10 Sep 2025 19:42:58 GMT

@Karen2351 I doubt it, it’s one pro box only from EE ( hint ) Last time I checked you couldn’t record on the other TV providers 2nd box but you could stream from the recording box to the 2nd box. Thats not an option with EEs pro box

there is a work around but this will cost you and a it’s a purchase from elsewhere to get a 2nd pro box.