topic Re: Aerial TV Not Working in TV

Aerial TV Not Working

HampshireE-P — Sun, 07 Sep 2025 09:17:20 GMT

We want to use the aerial, but no channels are found when we do the scan. We have checked the signal and that's fine, so why is the box not picking up channels?

Re: Aerial TV Not Working

Chris_B — Sun, 07 Sep 2025 09:40:21 GMT

@HampshireE-P If you plug that aerial in to the TV does it then pickup TV channels?

Re: Aerial TV Not Working

HampshireE-P — Sun, 07 Sep 2025 09:47:35 GMT

Just plugged it in and done a search. Nothing! The aerial is only 9years old.

Re: Aerial TV Not Working

DarrenDev — Sun, 07 Sep 2025 09:59:11 GMT

There are 2 ports on the back of the TV Box - did you plug it into the correct one? One is for the aerial in, the other is for aerial out, to connect to your TV.

Also, how long does it take to scan for channels? Just a few seconds, or much longer?

Re: Aerial TV Not Working

HampshireE-P — Sun, 07 Sep 2025 10:20:14 GMT

We are plugging it into the blue port, the female socket. It takes about 20 to 30 seconds to run the scan.

Re: Aerial TV Not Working

DarrenDev — Sun, 07 Sep 2025 10:29:26 GMT

And that's the same connector that you removed from the back of your TV? i.e. you disconnected from your TV, and plugged it directly into the blue port? Nothing else changed?

Re: Aerial TV Not Working

HampshireE-P — Sun, 07 Sep 2025 10:31:37 GMT

We had Sky before, so it was not used for 4 years, as that was when we moved from BT.

Re: Aerial TV Not Working

DarrenDev — Sun, 07 Sep 2025 10:36:13 GMT

You've mentioned that you checked the signal and it was fine - how did you do that?

Re: Aerial TV Not Working

HampshireE-P — Sun, 07 Sep 2025 10:37:54 GMT

Using a multimeter, but when we plugged it into the TV it didn't pick up any channels either.

Re: Aerial TV Not Working

DarrenDev — Sun, 07 Sep 2025 10:50:10 GMT

Ah OK, sorry - I misunderstood your post earlier.

Assuming you've checked the connections at both ends, your best bet would be to arrange for a local aerial installer to check it out. You can book one through EE TV if you'd prefer: https://www.bt.com/help/tv/set-up-bt-tv/aerial

Re: Aerial TV Not Working

Chris_B — Sun, 07 Sep 2025 13:22:17 GMT

@HampshireE-P if you’re getting nothing with the aerial plugged into the back of your TV then you have an aerial problem not an EE TV box problem.