topic Complaint in TV

Complaint

Cmartin1972 — Fri, 05 Sep 2025 13:25:21 GMT

Bought a new tv from EE online store delivered yesterday to elderly parents. Set up and it has no picture only sound grey screen no one can help ! called and told online purchase not anyone’s responsibility on the support network given a number to call says office closed when told it’s open 9-5 Monday to Friday

Elderly parents now have no tv to watch ! Told send an email

tried to enter order number for product says doesn’t exist

called local stores line gets cut off when option to speak to someone selected

disgusting customer services

not a chance could elderly people not online manage this at all !!

Re: Complaint

Matt_124 — Fri, 05 Sep 2025 14:43:19 GMT

Was this purchased from the EE Shop (ee.co.uk) and/or added to your Mobile bill, or purchased outright from the separate EE Store website (store.ee.co.uk)?

If unsure, take a look at this here and compare to your order number to find out where to get support:

https://ee.co.uk/help/orders/ee-tech#article-heading-6

Re: Complaint

Cmartin1972 — Fri, 05 Sep 2025 16:50:33 GMT

The stores says do not bring returns or faulty goods to them ! They don’t accept . No one answers the phone either to offer an alternative
Email says expect a response in 48hrs
Poor service

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Re: Complaint

Christopher_G — Fri, 05 Sep 2025 16:58:18 GMT

Hi @Cmartin1972

Welcome to the community.

Could you take a look at the image that @Matt_124 posted and let us know what kind of order it was please? That'll help us give you some advice on what to do next.

Thank you.

Chris

Re: Complaint

Cmartin1972 — Fri, 05 Sep 2025 19:03:33 GMT

It’s the ee store I’ve spoken to the technicians and they’ve sent me a code for ee
I’ve emailed everything but not had any response

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