topic Re: Hitachi TV - EE remote won't connect in TV

Hitachi TV - EE remote won't connect

Ben2087 — Wed, 03 Sep 2025 18:59:44 GMT

My EE remote will not connect to the TV.

I've done the home+7 and +9 option.

I've reset everything, unplugged everything.

It's set up for TV and not Top Box.

I can't control TV volume or change TV input source

Re: Hitachi TV - EE remote won't connect

DarrenDev — Thu, 04 Sep 2025 06:10:24 GMT

Is your TV Box connected directly to your TV with the HDMI cable provided? Looking at our logs, it appears the TV Box isn't receiving the required information.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Thu, 04 Sep 2025 06:13:03 GMT

Do I genuinely need to use your hdmi cable? Only reason I've not it cause the current one is hidden in the wall and it will be a pain to feed through a new hidden cable.

Re: Hitachi TV - EE remote won't connect

DarrenDev — Thu, 04 Sep 2025 06:15:45 GMT

You don't need to use the cable provided, but it's certified to work correctly, so it's a good way to confirm whether the cable is the issue. The cable you're using doesn't appear to be providing the required information.

Would you be able to use the cable temporarily? Just long enough to reset the remote, and for the box to work out what the TV is.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Thu, 04 Sep 2025 17:04:59 GMT

Hello, I've put the purple cable in instead and still got the same issue, the remote controls the set box volume but not TV volume.

I can go up and down TV channels as per EE box but no control over actual TV volume or changing the TV source

Re: Hitachi TV - EE remote won't connect

DarrenDev — Thu, 04 Sep 2025 17:43:07 GMT

After connecting the HDMI cable, have you then tried resetting the remote control?

Once done, check the Settings on the TV Box - confirm that it shows the remote control as paired, and make sure it's configured to control the TV.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Fri, 05 Sep 2025 08:38:07 GMT

EE cable is in, turned the system off for 10mins.

Reset the remote and still nothing.

Can only change channels and the EE box volume. 😞

What's next?

Re: Hitachi TV - EE remote won't connect

DarrenDev — Fri, 05 Sep 2025 09:04:47 GMT

Are you able to check the other points I mentioned please?

In the TV Box, at the bottom of the left hand menu, select Settings.

Scroll down that screen and select Bluetooth Remote.

At the top of that screen, confirm it says it's connected, and that it's configured to control the TV, not Set Top Box.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Fri, 05 Sep 2025 09:26:31 GMT

yes connected as TV

Re: Hitachi TV - EE remote won't connect

Ben2087 — Tue, 09 Sep 2025 17:06:42 GMT

@DarrenDev what can I do next please?

Re: Hitachi TV - EE remote won't connect

DarrenDev — Wed, 10 Sep 2025 06:09:45 GMT

Could you please check that screen again - the firmware on your remote showed as being on v2.001 which is a little out of date. I'm hoping it will have updated by now.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Wed, 10 Sep 2025 19:01:36 GMT

Nope, still showing as v2.001.

Re: Hitachi TV - EE remote won't connect

DarrenDev — Thu, 11 Sep 2025 12:04:53 GMT

I've just been informed that there are 2 versions of the EE TV remote - there's a different chipset inside. v2.001 is the latest version for the other chipset to the remote I have.

The way to confirm that it's definitely the latest is to launch any app on the TV Box, and then hold down the back button on the remote. If the app quits, it's already running the latest version.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Thu, 11 Sep 2025 19:28:13 GMT

Yep did that and worked out for the latest version

Still can't get it to connect to TV though, currently have 2 remotes on the go 😞

1 to turn TV on/off and adjust the volume

EE remote to change channels or apps

Re: Hitachi TV - EE remote won't connect

Jones01 — Fri, 12 Sep 2025 11:42:39 GMT

I think that the TV on/off is an HDMI-CEC function. It might be turned off on your TV. Look in the TV settings to check that is turned on. The TV doesn't come on immediately with the box. You need to wait a few seconds for it to switch.

The TV volume adjustment is done by the box remote's IR function. You can check whether yours is working by pressing the volume up or down button while pointing it at a smartphone camera.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Fri, 12 Sep 2025 11:55:07 GMT

Its the old Virgin remote which worked perfectly 😉 as that was set up as HDMI-CEC etc to only have 1 remote lol, so I know it works fine. Just can't get the EE to configure yet, appreciate the input 🙂

Re: Hitachi TV - EE remote won't connect

Jones01 — Fri, 12 Sep 2025 18:54:01 GMT

Thank you.

CEC should work whether the remote is paired or not. Something strange is going on.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Wed, 17 Sep 2025 16:39:00 GMT

Any other suggestions?

Re: Hitachi TV - EE remote won't connect

DarrenDev — Thu, 18 Sep 2025 06:35:03 GMT

I can't remember how I managed to find your account last time, but I can't find it again. Can you please send me an email at eetvsupport@ee.co.uk with your account number, and I'll see if I can get any more information.

Re: Hitachi TV - EE remote won't connect

Ben2087 — Wed, 01 Oct 2025 07:47:51 GMT

Just emailed you now, thanks Darren!