topic Re: Error Code IPC6023 in TV

Error Code IPC6023

ckwmcgowan — Sun, 31 Aug 2025 06:54:00 GMT

I've recently moved house and switched my provider for my broadband and TV services over to EE. I took Full Fibre gigabit broadband, with the Smart hub pro and a Smart WiFi extender. The broadband speed is pretty good at ~900Mbps although the Hub configuration options are woeful. I have no 3rd part kit at all just the 2 EE boxes which to be fair give me coverage almost over the entire house, I'll need a 2nd WiFi extender for my office. I've took the Full works TV package with a TV Box Pro and 2 x TV Box Mini's. The TV Box Pro is connected via a cat7 cable directly to my TV Box Pro, my 1st TV Box Mini is connected to my Smart WiFi extender via WiFi (2nd box is going in another room once decorated so I haven't set that up yet). Herein lies my main problem, both boxes can watch any app, Netflix, Prime, Paramount+, Discovery+, Now in HD and 4K perfectly, no buffering, no image quality drops, nothing. When I watch any "live" TV via the guide, I get about 2-3 mins then the stream freezes and I get the "Error Code IPC6023" pop up, I've followed all the instructions on the BT site for the error (power off / on etc) I've even reset box the TV boxes, the Smart Hub and Smart WiFi but still the same problem. Switching channels fixes the problem for another 2-3 mins. Support have done the usual, reboot it, close the ticket but still the problem persists. I've been waiting to get rid of Virgin and move to EE but the whole experience so far has been nothing short of horrendous. This current problem is one of a multitude which doesn't fill me with confidence and leaves me wondering if I should cancel everything and move back to Virgin. How can the support team not be aware of how their technology works and have basic run books for common problems like this. Anyway, this ended up being a rant towards the end but any help getting this last issue resolved, would be much appreciated, thanks in advance.

Chris

Re: Error Code IPC6023

DarrenDev — Sun, 31 Aug 2025 09:12:44 GMT

Unfortunately we are aware of an issue specifically affecting the Smart Hub 4 at the moment, which can cause the exact issue you're describing. The team are investigating it as a top priority - I'll try to find out tomorrow what the progress is, and whether there are any known workarounds.

Sorry for the inconvenience.

Re: Error Code IPC6023

ckwmcgowan — Sun, 31 Aug 2025 09:43:51 GMT

Thank you, I have a ticket open for Openreach to investigate the configuration of my connection, which I'm told does not look to be correct. Hopefully it'll be resolved soon, I'm not in my wife's good books at the moment 😬.

Re: Error Code IPC6023

DarrenDev — Mon, 01 Sep 2025 08:29:00 GMT

I've just had it confirmed that your fault is caused by the known issue. There is a fix being rolled out by Openreach to the affected switches - yours is currently scheduled for upgrade on September 24th. Unfortunately there's no known workaround, other than to change channel every 4 minutes 20 seconds. It specifically only affects the Smart Hub 4, so you could temporarily switch to an older hub in the meantime, if you'd prefer.

Re: Error Code IPC6023

ckwmcgowan — Tue, 02 Sep 2025 06:09:18 GMT

@DarrenDev Thank you for this, very much appreciated. I'm sure the few weeks of disruption will be worth it in the end, anything to get away from Virgin.

Re: Error Code IPC6023

DarrenDev — Tue, 02 Sep 2025 06:11:51 GMT

No problem. Thanks for your understanding.

Re: Error Code IPC6023

Pezza101 — Thu, 04 Sep 2025 11:39:09 GMT

Hi, Darren I’m having the exact same issue as Chris, the only difference is that the live tv channels aren’t working at all, all the apps are working fine I have the smart hub plus a tv box pro and two mini boxes and none are getting live tv I’m also getting the error code IPC6023 any help would be great appreciated.

Rich

Re: Error Code IPC6023

DarrenDev — Thu, 04 Sep 2025 18:20:01 GMT

Your issue isn't the same I'm afraid @Pezza101, so it will need further investigation. The best way to do this would be to give the helpdesk a call - they can take you through all the known issues, and raise a fault if needed.

https://ee.co.uk/help/contact-ee/technical-support/ee-tv

Re: Error Code IPC6023

Pezza101 — Fri, 05 Sep 2025 08:33:09 GMT

Hi Darren thanks for the reply, I’ve got an engineer coming out today.

I’m not sure so thought I’d ask but can you tell what the problem is or see if there’s any faults also is there anything in paticular I should ask the engineer, besides telling him what the issues are?

Rich

Re: Error Code IPC6023

Leanne_T — Sat, 06 Sep 2025 09:09:11 GMT

Hi there @Pezza101

Did the engineer get this sorted for you yesterday? They should have been able to let you know what the fault may be.

Leanne 🙂

Re: Error Code IPC6023

Pezza101 — Sat, 06 Sep 2025 09:30:03 GMT

Hi Leanne, it’s sorted now, the engineer didn’t do it, but he advise me that it was either a software issue on the EE end or that open reach needed to come out to the box in the street, so after talking to him I phoned EE and it was a software issue their end and within an a couple of hours of talking to them they got it working.

Rich

Re: Error Code IPC6023

Leanne_T — Sat, 06 Sep 2025 09:54:01 GMT

Great news @Pezza101

Thanks for coming back and letting us know this has been sorted 🙂

Have a great weekend.

Leanne.

Re: Error Code IPC6023

Willymac79 — Wed, 14 Jan 2026 08:02:02 GMT

Hello - I have this exact issue: tv freezing every 4 minutes 20 seconds.
Is there anywhere I can look to see scheduled fixes in my area?

Re: Error Code IPC6023

DarrenDev — Wed, 14 Jan 2026 09:35:37 GMT

@Willymac79 I was just about to raise a ticket for you, but I see you called already and your case is being looked at now. It's not any of the known issues, but hopefully they'll identify the cause quickly.

Re: Error Code IPC6023

Willymac79 — Wed, 14 Jan 2026 13:07:05 GMT

Thanks Darren, appreciate your response. Yes, should have said I have an open issue and am expecting a callback on Thursday. But found this thread yesterday evening and was kind of relieved to find I’m not the only one! Did some timings last night and lo and behold it is exactly 4:20 between freezes. Surely I can’t be the only one reporting in my area, so surprised there isn’t a fix scheduled already. Fingers crossed for some positive news tomorrow.