topic Re: Sending recordings to EE TV box from iOS app error message in TV

Sending recordings to EE TV box from iOS app error message

PaulB2005 — Wed, 03 Sep 2025 09:36:07 GMT

the last few days if I send a recording request to my EE TV box after about ten minutes an error appears in the iOS app stating that the recording failed to be sent to box and asks if the box is plugged in and switched on.

Thing is, when I check the EE TV box the recording has been scheduled but that app says not.
Force close the app and reopen and the app states the recording is now scheduled.

This was fixed a while back I believe but has now returned.
Anyone else?

Re: Sending recordings to EE TV box from iOS app error message

DarrenDev — Wed, 03 Sep 2025 10:33:20 GMT

Sorry about that @PaulB2005

That error means that your box hasn't updated the cloud to report that the recording has been scheduled correctly. It should normally happen within 2 minutes, but it's sometimes taking longer for you.

We have a new EE TV app coming out soon, which will behave a little different here - you shouldn't see this issue anymore.

Re: Sending recordings to EE TV box from iOS app error message

PaulB2005 — Wed, 03 Sep 2025 11:58:34 GMT

Hi @DarrenDev

Many thanks for the information.