https://community.ee.co.uk/t5/TV/Broadband-keeps-dropping-out-on-TV/m-p/1561042#M13420 <P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Jacko1973_0-1756892839455.jpeg" style="width: 4284px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/39801iFEEB71EDE77B7D7C/image-size/medium?v=v2&amp;px=400" role="button" title="Jacko1973_0-1756892839455.jpeg" alt="Jacko1973_0-1756892839455.jpeg" /></span></P><P>This keeps happening on a regular basis. Can any confirm why? I’ve recently changed to EE broadband but still have BT TV box. Thanks in advance</P> Wed, 03 Sep 2025 09:48:26 GMT Jacko1973 2025-09-03T09:48:26Z https://community.ee.co.uk/t5/TV/Broadband-keeps-dropping-out-on-TV/m-p/1561042#M13420 <P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Jacko1973_0-1756892839455.jpeg" style="width: 4284px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/39801iFEEB71EDE77B7D7C/image-size/medium?v=v2&amp;px=400" role="button" title="Jacko1973_0-1756892839455.jpeg" alt="Jacko1973_0-1756892839455.jpeg" /></span></P><P>This keeps happening on a regular basis. Can any confirm why? I’ve recently changed to EE broadband but still have BT TV box. Thanks in advance</P> Wed, 03 Sep 2025 09:48:26 GMT https://community.ee.co.uk/t5/TV/Broadband-keeps-dropping-out-on-TV/m-p/1561042#M13420 Jacko1973 2025-09-03T09:48:26Z https://community.ee.co.uk/t5/TV/Broadband-keeps-dropping-out-on-TV/m-p/1561159#M13426 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3525198">@Jacko1973</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>If the connection is dropping when watching TV, our <A href="https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems" target="_blank">Fix An EE Broadband Connection Problem</A> page has steps to try to resolve this.&nbsp;</P> <P>If the same happens after trying the steps, please <A href="https://ee.co.uk/help/contact-ee" target="_blank">get in touch with our broadband tech guides </A>who can check the connection at our end and see what is needed to stop the broadband dropping out.&nbsp;</P> <P>Let me know how you get on.&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 03 Sep 2025 16:42:20 GMT https://community.ee.co.uk/t5/TV/Broadband-keeps-dropping-out-on-TV/m-p/1561159#M13426 Leanne_T 2025-09-03T16:42:20Z