topic My EE remote in TV

My EE remote

Briman — Tue, 02 Sep 2025 13:08:45 GMT

My remote has been playing up and is now unresponsive when you press the buttons channel change volume etc

Chris_B — Tue, 02 Sep 2025 13:12:49 GMT

@Briman then you need to call customer support and inform them of this so a replacement remote can be sent out to you

Peter_W — Tue, 02 Sep 2025 14:53:29 GMT

Welcome to the EE Community!

Whilst it's going to sound really simple, have you checked to make sure that the batteries aren't on the way out?

It's also worth trying to re-pair the remote using the instructions you can see here:

If these steps don't work, I'd definitely recommend giving our team a call like @Chris_B mentioned 😊

Peter