topic Re: Recordings only grabbing 6 minutes or so of each show in TV

Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Fri, 29 Aug 2025 18:39:16 GMT

Now full disclaimer here - I am running a 3rd party router. Specifically a ubiquiti cloud gateway fiber. Not realising I wouldn't be able to run the EE hub in bridge mode it led me down a lot of rabbit holes but I eventually, or so I thought, managed to get everything working.

99% of that is true! All channels work perfectly. All on demand works fine. The ONLY thing that keeps going wrong is recording. It gets a few minutes at the start of the show and then just says the recording has ended.

It will occasionally record a second time that has all the content but this barely happens.

Any ideas please? Other than plug the EE box back in because that will come with a whole heap of pain and just isn't viable given my network setup.

Re: Recordings only grabbing 6 minutes or so of each show

Christopher_G — Sat, 30 Aug 2025 12:19:10 GMT

Hi @Billbrown2024

Welcome to the community.

As an EE employee, I'd generally have to recommend using the EE router, but I know you've already said that isn't viable for you. We do have some fantastic, knowledgeable community members who may see your post and come along to offer another solution, though.

Chris

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Sat, 30 Aug 2025 14:10:50 GMT

I'm sincerely hoping so! Even if I absoloutly have to stick the EE router back in the mix somewhere but it just doesn't seem to want to cooperate that way and demands to be in full control which just isn't viable with the sheer amount of other network gear I have running.

Fingers are crossed. Its so close to being perfect! All the channels are watchable without so much of a blip so this recording issue just seems like something relatively minor that I may have overlooked - hopefully.

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Re: Recordings only grabbing 6 minutes or so of each show

DarrenDev — Sat, 30 Aug 2025 12:56:49 GMT

Do recordings ALWAYS fail at that time?

Have you tried using the EE Smart Hub for just long enough to check if it also has the same issue?

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Sat, 30 Aug 2025 14:10:25 GMT

"always" might be a strong word. I'm getting in the neck from the other half that things are not working properly and i'm trying to troubleshoot in-between work and the like so my testing is somewhat limited. But so far it has failed to record anything more than 6-10 minutes at the start of the 5 different shows she's set to record. I am currently recording 4 in a bed or whatever its called for half hour while leaving it playing to see what happens.

I did try yesterday with just the EE hub box connected and it recorded the entire episode of emmerdale. Twice? For some reason but I suppose that's an improvement over not at all. It also wouldn't let me switch to a 3rd channel because there were 2 recordings happening. Thought the pro was meant to do 4. (but that is a seperate issue)

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Re: Recordings only grabbing 6 minutes or so of each show

DarrenDev — Sat, 30 Aug 2025 13:08:26 GMT

It can do 4 in aerial mode, but in Internet mode it only allows 2.

I'm not an expert, but I do know there's a keepalive for IGMP session - I can only assume the router isn't handling it, though why it would only affect recordings is baffling.

I'll ask around on Monday, if you don't have an answer by then.

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Sat, 30 Aug 2025 14:09:44 GMT

Oh really? Hah well they don't advertise that very clearly huh. Ugh i'm gonna get it in the neck from her on that one.

I don't suppose the box is clever enough to detect when an aerial signal is garbage and fall back to IP huh? Best of both worlds scenario? I'm guessing no.

The keepalive thing - even though I only vague understand what you mean it does make sense to me. I wonder if there's a setting for it. Would assume that script would have taken care of everything it needed to but perhaps things have changed. I know it was originally set for BT TV in mind and perhaps something has changed during the switchover.

Its something else for me to google in the mean time if nothing else! So thank you.

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Re: Recordings only grabbing 6 minutes or so of each show

DarrenDev — Sun, 31 Aug 2025 09:26:49 GMT

Unfortunately no - there's no ability to have mixed aerial/internet mode. Commonly requested, but deemed too complex to implement.

You mentioned "that script" - what are you referring to there?

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Sun, 31 Aug 2025 11:26:13 GMT

Whoops! Sorry having 2 seperate conversations about this issue and forgot which one I'd mentioned it in already and which one I hadn't.

One of the rabbit holes (and the only one that got me up and running) took me to a github where you can run the script and it sets everything up on the ubiquiti hub to allow IPTV.

Until I found this I was getting nowhere. Couldn't watch a single channel. Afterwards though everything was fine (except recording)

On that subject i've been doing more and more random recording and its so hit and miss. Sometimes its grabbing the whole episode. Sometimes its grabbing it twice and sometimes its only getting partial recordings.

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Re: Recordings only grabbing 6 minutes or so of each show

naylor2006 — Mon, 01 Sep 2025 11:01:40 GMT

Oh hello again Bill.

It could be the Unifi Proxy that that script creates crashing...

https://github.com/fabianishere/udm-iptv

Given we are talking about that script, I hadnt looked at it for a while as on my ER-X you can configure it manually, that Fibre CG is pretty nice, what an earth do you need that model for lol? 🙂

That script is a baseline method to get IPTV to work, such as EETV but not specifically, there are actually a few variables which are there for different ISP's which can alter how an IGMP proxy works. Luckily in the case of the Github guide, they are using PPPOE as well, which is good for you because BT/EE also do and it can be a problem to get IGMP proxy to work with PPPOE, usually the PPPOE interface is virtual and has a parent physical interface, the IGMP proxy looks at the physical interface to locate its traffic, and it is not having an IP and breaks, this was something mentioned in my guide but I am guessing the Netherlands guy has already discovered or worked around it. If the IGMP proxy is using the PPPOE interfaces IP...which will be your external IP, this can also be an issue if your IP is not static, BT/EE use dynamic as far as I know so this external IP can change, usually this crashes the IGMP proxy also, I am not saying either thing is the cause of your issue but providing some back ground. The external IP I assume is not changing unless you connection drops and returns re-authenticating.

Looking at the configuration table on github for that script it seems to point to the fact there needs to be a static IP set, actually this static IP can be anything you are not using, I used 192.168.255.1, it just gives the IGMP proxy somewhere to latch, even though that is not your PPPOE IP given to your by EE.

I actually once configured an ER-X and shipped it out to someone on the BT forums which worked great for them, they were struggling to get a Unifi Cloud Gateway to work properly. If push comes to shove its an option or you could pick one up and I would happily configure it for you, depends on the rest of your setup. It was good to see if I hadnt just fluked it 🙂

It might be helpful to look into how the streams work....Below is an example of my EETV Box recording two separate channels and the box is in standby. (TNT Sports Ultimate and TNT Sports 1)

show ip multicast mfc Group Origin In Out Pkts Bytes Wrong 234.x.x.251 109.x.x.251 eth0 eth4 5864331 3.41GB 0 234.x.x.203 109.x.x.203 eth0 eth4 1640986 2.07GB 0 234.x.x.133 109.x.x.133 eth0 eth4 51269 66.30MB 0

eth0 is WAN and the parent interface of my PPPOE interface and eth4 is the dedicated interface for my separate LAN where I have designated the IGMP proxy to send multicast traffic.

I run two LAN's at home from the same router

192.168.84.0/24 (Everything) Attached to eth1 - eth3
192.168.85.0/24 (IPTV-Only) - Attached to eth4

The first line is always there, I believe it to be a persistence link which allows baseline communication, the 2nd and 3rd line will refer to streams of content, in my case the two channels, if I stop recording those two steams will drop off. Point is the proxy is having to handle multiple streams, when the steams hit a certain size in bytes it returns to zero and starts again, I wonder how well your Router is handling these. I just observed that the streams reset at 4GB's, TNT Sports Ultimate based on my very quick maths is resetting every 16 minutes ish....that is roughly around how long it takes to get to 4GB. TNT Sports Ultimate is the highest bitrate channel and normal HD is way slower than that taking nearly 3 x the time. So with that in mind, maybe its not this stop and start.

Something I would certainly do is ALWAYS have a separate LAN for IPTV, the github guide mentions this, ensure you have this and a separate DHCP server for it, if you have a separate LAN for the IPTV and the EETV box is the only device on that LAN then you dont actually need snooping, you could try toggling that on or off depending on what it is set to now. You dont have to use VLAN's, you can just have a separate LAN attached to a single interface, thats how I do it, I have enough networking headaces at work, I dont want VLAN's to worry about at home, I dont tag any traffic so am not worrying about IDs.

Can you output two things please so we can see....

In your UniFi Dashboard, go to Settings > Networks. (To see if you have a single LAN etc)

And can you post what you have completed the following options with?

Option Description

IPTV_WAN_INTERFACE	Interface on which IPTV traffic enters the router
IPTV_WAN_RANGES	IP ranges from which the IPTV traffic originates (separated by spaces)
IPTV_WAN_VLAN	ID of VLAN which carries IPTV traffic (use 0 if no VLAN is used)
IPTV_WAN_DHCP	Boolean to indicate whether DHCP is enabled on the IPTV WAN (VLAN) interface
IPTV_WAN_DHCP_OPTIONS	DHCP options to send when requesting an IP address
IPTV_WAN_STATIC_IP	Static IP address to assign to the IPTV WAN (VLAN) interface (if DHCP is disabled)
IPTV_WAN_MAC	Custom MAC address to assign to the IPTV WAN VLAN interface
IPTV_LAN_INTERFACES	Interfaces on which IPTV should be made available
IPTV_IGMPPROXY_DEBUG	Enable debugging for igmpproxy
IPTV_IGMPPROXY_DISABLE_QUICKLEAVE	Boolean to disables the quickleave feature for the IGMP Proxy. Set this to true if you have more than one IPTV decoder. Supported by both improxy and igmpproxy.

Any IP's you worry are personal to you just redact them a little.

Re: Recordings only grabbing 6 minutes or so of each show

DarrenDev — Mon, 01 Sep 2025 14:04:18 GMT

Looking at those docs, quickleave looks like a possible candidate - make sure it's disabled.

One other possible cause is this: https://github.com/fabianishere/udm-iptv/issues/410

Potentially caused by a recent Unifi OS update.

Re: Recordings only grabbing 6 minutes or so of each show

naylor2006 — Mon, 01 Sep 2025 14:18:31 GMT

That's the problem with Unifi OS, when it updates it can wipe out any custom configuration or make changes to dependencies that will break items not native to the OS. If you want to configure a 3rd Party Router for IGMP you are much better off with one that you can actually add to the boot config via CLI. For that reason the ER-X will always be used here. I have a Cloud Key to provide Unifi OS on the network for AP's etc.

I did dig out a working config that I was helping another guy with last year, it might not translate directly to your setup but it was working for him:

## Example configuration for udmp-iptv ## # Interface on which IPTV traffic enters the router IPTV_WAN_INTERFACE="eth4" # ID of VLAN which carries IPTV traffic (use 0 if no VLAN is used) IPTV_WAN_VLAN="0" # Name of the IPTV VLAN interface IPTV_WAN_VLAN_INTERFACE="iptv" # IP ranges from which the IPTV traffic originates (separated by spaces) IPTV_WAN_RANGES="224.0.0.0/4 109.159.247.0/24" # DHCP options to send when requesting an IP address IPTV_WAN_DHCP_OPTIONS="-O staticroutes -V IPTV_RG" # LAN interfaces on which IPTV should be made available IPTV_LAN_INTERFACES="br0" # Disable quickleave for igmpproxy IPTV_IGMPPROXY_DISABLE_QUICKLEAVE="false" # Enable debugging for igmpproxy IPTV_IGMPPROXY_DEBUG="true" IPTV_WAN_DHCP="false" IPTV_WAN_STATIC_IP="10.20.30.1/24" IPTV_IGMPPROXY_PROGRAM="improxy" IPTV_IGMPPROXY_IGMP_VERSION="3"

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Mon, 01 Sep 2025 17:42:51 GMT

Hah Naylor - good to see you again. Was very confused when I got my notification email and it wasn't from reddit.

I've just got in from work and i'm exhausted. Soon as I can focus and read through all this information I'll have a proper read and come back to you both.

Also just noticed that a mod has to keep removing my email signature. I can't find what is causing that either! I literally just created this account and posted which means that's a very stupid default to on option.

Re: Recordings only grabbing 6 minutes or so of each show

Leanne_T — Tue, 02 Sep 2025 11:14:07 GMT

Hi there @Billbrown2024

Thanks for coming back here.

If you have a signature set up in your profile settings this can be edited by going to your Profile, My Settings then Personal information and removing the signature. If this was not set up in your profile, sometimes replying via email and not on the community using a web browser can transfer an email signature.

Thanks 🙂

Leanne.

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Tue, 02 Sep 2025 18:11:37 GMT

Right I'm slightly less out of it tonight, lets see if I can make some sense of your very detailed reply and respond myself!

The script crashing sounds interesting. Although I would kind of expect that to affect live tv - unless its reloading so fast that the feed is buffered enough to not affect it, but the crash still gives the signal for the recording to end. I wonder....I imagine there must be some logs somewhere that would show this if I can find them and translate them.

Once again "need" is probably a strong word 😂 I just wanted a really strong system that I would have full control of so that, when i eventually learnt more, I could do what I wanted to do. Custom firewall rules and such. I have 3 wifi points in the house as its the only way to get full coverage, I also have 3 ubiquiti cameras and a doorbell which are all controlled purely by the Fiber CG. Tbh as far as their gateway offerings go that one is kind of near the bottom. I considered going rack mount dream machine at one stage - now THAT would have been overkill for sure, although it would have gone nicely with my racked plex server.

I also just love ubiquiti's interface. There is so much information built in, nicely laid out. Great features like wifi signal analysing to figure out where the black spots are in the house. That kind of thing, all neatly wrapped up in one package.

Yeah I feel like my external IP shouldn't be changing as often as the recordings were failing. Also do note my use of "were" because over the last couple days everything has been behaving and I have literally changed nothing....

I'm almost certain I had the EE box set to a static IP but now its not....hmmm.

Very kind offer about the ER-X. I hope it doesn't come to that but will certainly keep that in mind as virgin has now been cancelled so there's no going back for me and if I can't get this TV to work properly it'll be an ER-X or a divorce most likely!

I'm running 5 VLANS at the moment. My main network, one for my plex server, one for the EE TV, one for my security cameras etc and an IoT for all that other garbage.

As for the options with that script. Honestly I just hit BT because that was what quite a few folks said "just worked" with EE. The only choices given were Port which IPTV enters router, so that was obviously my router WAN port, the configuration profile (BT), the vlan ID that my EE TV is on (3) and IGMP version. V2 or v3. I couldn't actually find out which one to go for so I chose 3 figuring if it didn't work i could drop back to 2, but 3 worked (for the most part).

=== Configuration ===
WAN Interface: eth4
WAN VLAN: 0 (dev iptv)
WAN DHCP: false (options "-O staticroutes -V IPTV_RG")
WAN Static IP: 10.20.30.1/24
WAN Ranges: 224.0.0.0/4 109.xxx.xxx.0/24
LAN Interfaces: br3
IGMP Proxy quickleave disabled: false
IGMP Proxy debug: false
=== IP Link and Route ===
14: eth4@switch0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
inet 10.20.30.1/24 scope global eth4
valid_lft forever preferred_lft forever
10.20.30.0/24 proto kernel scope link src 10.20.30.1

Notice that quickleave is disabled. Someone else mentioned that later in this thread I'm sure I saw that last night - just not got back to it yet.

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Tue, 02 Sep 2025 18:15:52 GMT

I do believe it is disabled. That is an interesting issue thread I'll have to read though.

The good thing about UnifiOS is that you can backup the entire system (which I have now done) so should anything break I can at least always roll it back to this point.

@Naylor7 that looks pretty similar to what i've got I think?

Finally @Leanne_T thanks for the reply. Guess i'll stop replying to the thread by email then as that is what I have been doing up until now.

Re: Recordings only grabbing 6 minutes or so of each show

naylor2006 — Wed, 03 Sep 2025 08:31:47 GMT

Look at the feature sets, it makes absolute sense to have the Fibre model given it has storage on there which you will be requiring, I mean the only other option is the Ultra for Gateways which doesnt have POE or Storage, expect you are using those. I use a CloudKey here as EdgeMax Routers dont have the Unifi OS so that is taking care of the Unifi side..., I really like the OS. I already had an ER-X there running for Virgin DHCP on the WAN, moving to BT just mean changing it to PPPOE and than as luck would have it, you can build an IGMP proxy that is super robust.

With all that said, I still REALLY want a CloudGateway but there is quite a few things that I have configured on my ER-X and until there is a good reliably path between the two I expect ill just keep running, with EdgeOS 3.0 just being released they are still supporting it too!

ER-X would be painful for you, you need to shift all your Unifi stuff to a CloudKey Gen2 +, get a POE switch unless you are already using one separately....The ER-X is good practise as my Enterprise Switches are work are also Debian based.

Anyway back to the problem.

I was pondering if the additional streams that open were becoming problematic.

So your WAN is eth4 and what is the br3? This is bridge right? Which interface is the EETV Box connected to?

Are you using switch0 for anything and if so which interfaces are assigned to it? I made sure to remove my IPTV interface from switch0 separating it.

Are any of your interfaces trunk ports, IE that have access (native) VLANID then tagged VLAN also?

Guess what Im trying to understand is if your IPTV port and its traffic is "truly" segregated.

Re: Recordings only grabbing 6 minutes or so of each show

Billbrown2024 — Mon, 15 Sep 2025 04:39:31 GMT

I could have sworn I replied to this! I do apologise for going radio silent especially after all the help you have given me.

For the record....everything is just working now. I keep asking the other half if there has been any issues fully expecting an imminent complaint about something - but its all been fine. I don't remember changing anything either so is it possible that my recording woes were just bad timing coinciding with some other kind of issue? I truly don't know.

Anyway to answer your questions for the sake of clarity, well that is to say I would if I understood.

My WAN is actually port 5. I'm assuming br3 is the bridge to the EE box, which is on port 3 so that tracks.

I'm not even sure what switch 0 is!

I shouldn't have any trunk ports setup. I have 5 VLANS, one for my PC, Home Assistant etc. One for plex. One for the EE box. One for my cameras/doorbell security stuff and the final one is all the IoT devices and i've not noticed any devices talking across vlans to each other. It did actually cause some issues with home assistant because of that but at least it proved that its doing what I wanted it to do and truly keeping everything segregated.

Would probably be easier to explain with screenshots but alas, we don't have that function.