topic EE TV Box Mini in TV

EE TV Box Mini

Woody65 — Fri, 29 Aug 2025 12:18:34 GMT

Hi, I took out a new EE broadband contract (900Mbps Full Fibre Gigabit) last Monday and already had a main BT box. I was hoping EE would send me a new one as I do have problems with it freezing on occasion (resets don't fix this). Am I entitled to a new one?

Additionally I have seen since there is a EE TV Box Mini, am I entitled to one of these as well for use in a second room with no additional charge, I have the Big Sport TV package.

Thanks

Re: EE TV Box Mini

DarrenDev — Fri, 29 Aug 2025 15:15:31 GMT

As you already have a TV Box Pro, we wouldn't normally send a replacement - the only difference with the new one is the shape of the case, and the logo on the front. If your current box has a fault though, you're entitled to get it replaced - you'll need to call the helpdesk for this.

As far as I'm aware, there's currently no promotion that would provide you with a free TV Box Mini with a Big Sport subscription. One is available with the Full Works package.

Re: EE TV Box Mini

Woody65 — Fri, 29 Aug 2025 19:15:22 GMT

Thanks for the helpful reply 🙂

Re: EE TV Box Mini

zulu17 — Fri, 29 Aug 2025 19:25:15 GMT

@Woody65

looking at EE web pages just now today (legal stuff) it says this

EE TV Extra Box Offer:

Offer available to customers who have a 24-month EE broadband plan and 24-month EE TV Big Sport or Full Works TV plan. Offer allows customers to add 1 extra box to their EE TV Big Sport or Full Works TV plan at no extra cost. This Offer pricing is only available to Big Sport and Full Works customers who take their TV plan from 13th December onwards. Extra box will be the Box Mini only. Broadband must have 30mbps minimum line speed and 50mbps for UHD content. Customers looking to take 2 extra boxes will only be charged for the second box. The price of the second box will be outlined in the price guide. More than one extra box requires 40mbps and 59mbps for UHD content. Offer to be redeemed in store, online or via our contact centre. This offer is subject to availability and can be withdrawn at any time. If you cancel your EE TV contract the offer will end. Service is for your personal, non-commercial use only and may not be suitable for under 18s.

if EE have withdrawn the offer for Big Sport then they really ought to have changed their “legal stuff”.

Re: EE TV Box Mini

Woody65 — Fri, 29 Aug 2025 20:49:49 GMT

Hi, thanks, which page are you reading that please?

Re: EE TV Box Mini

zulu17 — Fri, 29 Aug 2025 21:55:28 GMT

It is accessed via various routes but I suggest

https://ee.co.uk/help/terms-and-conditions/offers-promotions/ee-tv-offer-terms

where you find the current terms in pdf format

https://ee.co.uk/content/dam/help/terms-and-conditions/tv/ee-tv/ee-tv-extra-box-offer-terms-and-conditions-after-13-december-2024.pdf

Re: EE TV Box Mini

Woody65 — Sat, 30 Aug 2025 04:42:18 GMT

Thank you 😀

Re: EE TV Box Mini

DarrenDev — Sun, 31 Aug 2025 09:49:30 GMT

@zulu17 I've asked the propositions manager to confirm one way or the other. If the T&Cs are wrong then we'll get them updated. Thanks for the pointer.

Re: EE TV Box Mini

DarrenDev — Mon, 01 Sep 2025 07:39:20 GMT

Confirmed - that offer ended in July and new T&Cs were published.

The web site isn't currently pointed to them - it's being updated.

Re: EE TV Box Mini

zulu17 — Mon, 01 Sep 2025 08:15:27 GMT

Where were these T&Cs published please ?

Re: EE TV Box Mini

DarrenDev — Mon, 01 Sep 2025 09:41:00 GMT

The document had been "published" (i.e. generated and signed off), but hadn't been uploaded to the web site. It's there now.

Re: EE TV Box Mini

zulu17 — Mon, 01 Sep 2025 22:33:33 GMT

Thank You the document effective date 18 July 2025 has two sections that are particularlly relevant to those who took earlier free extra box offers as they clarify when EE might charge for the boxes.

Specifically section (clause 10)

Customers on any EE TV plan who took an Extra Box(es) on or before 17 July 2025 can retain
their extra box(es) at no extra cost for the remainder of their current contract. Please see
clause 13 (below) for more information on what happens to the extra box(es) after this
contract expires.

And section (clause 13)

If your contract expires, you will no longer be eligible for this Offer. You will need to (i) return
your extra box(es) to EE in accordance with Clause 10 (above), or (ii) pay for each extra box
on a monthly basis in accordance with clauses 7 and 8 (as applicable). This also applies to
customers who re-contract, re-grade, upgrade (excluding upgrades to Full Works packages)
or downgrade to EE TV plans.

Re: EE TV Box Mini

DarrenDev — Tue, 02 Sep 2025 07:45:49 GMT

I've just had it confirmed that this is unfortunately the case @zulu17 - I'm guessing there will be a lot of returned boxes next year.