topic Netflix app on phone in TV

Netflix app on phone

CTarchtype — Tue, 26 Aug 2025 21:38:31 GMT

I've been with EE for couple months now, was heading on holiday& thought I'd download some stuff for the plane. Realised I had only been using Netflix on the tele (smart box). Tried to log in the app& can't get anywhere, Netflix doesn't recognise my username or password (EE equivalent) & im always asked to create a new account at £4.99 a month. How can this be fixed?, is there a way I can use the app on my phone?

Re: Netflix app on phone

Northerner — Wed, 27 Aug 2025 06:35:40 GMT

Hi @CTarchtype

How many screens do you have attached to your plan.

Also read here about service abroad: https://help.netflix.com/en/node/24853

Thanks

Re: Netflix app on phone

DarrenDev — Wed, 27 Aug 2025 08:06:41 GMT

@CTarchtype the email for your Netflix may not match the email you use for your EE ID - it'll be whatever you set it to when you activated it. I can see that you have activated your account, but I don't get to see what email address was used.

Could you have used a different one? You have 2 different email addresses on file with us - could you maybe have used the other one?

Re: Netflix app on phone

CTarchtype — Mon, 01 Sep 2025 13:55:07 GMT

I've tried both emails, but they dont allow me to log in with any of them unfortunately.

Re: Netflix app on phone

DarrenDev — Mon, 01 Sep 2025 13:58:33 GMT

OK. The simplest option here would be for me to reset your activation - this will then allow you to activate again with whatever email you choose. Is that OK with you?

Re: Netflix app on phone

CTarchtype — Mon, 01 Sep 2025 14:12:52 GMT

Yea that's fine thank you

Re: Netflix app on phone

DarrenDev — Mon, 01 Sep 2025 14:30:43 GMT

No problem - that's it reset. You can activate again using the EE app or web site.

Re: Netflix app on phone

CTarchtype — Mon, 01 Sep 2025 14:47:16 GMT

Is there a time period for it to show up on the site or app, so I can activate?, I can't seem to see anything to do with Netflix, just Now& Discovery plus

Re: Netflix app on phone

DarrenDev — Mon, 01 Sep 2025 15:26:58 GMT

I'm not actually sure, as I've never seen the Netflix activation process for myself.

Are you at home? If so, you could use your TV Box to set it up. Simply launch the Netflix app, then choose the Sign Up option (not sign in). You can then use whatever email account you want to sign up - doing so from the app on the TV Box will automatically use your EE entitlement, so you won't be charged anything.

Re: Netflix app on phone

CTarchtype — Mon, 01 Sep 2025 16:57:57 GMT

I'm actually at work now, I'm nightshift. I'll try this as soon as I'm home tomorrow though& let you know how it goes. Thanks for all your advice , appreciate it.