topic Re: Strange problem rewinding live TV. in TV

Strange problem rewinding live TV.

SpamThroat — Sat, 03 Aug 2024 10:23:58 GMT

I can not rewind the program "This Morning" on ITV, weekday mornings.

Pressing rewind jumps back a second or so then back forward to the live bit then back a second then forward again for a very stuttery picture.

I have tried a couple of other channels and programs (live and pre-made) and they seem OK.

I am not really worried about that program as such, just curious why it is not working.

Re: Strange problem rewinding live TV.

Midnight_Voice — Sat, 03 Aug 2024 18:55:57 GMT

@SpamThroat

On what device is it not working, and are you viewing it via aerial or IP?

On the Pro box, you can’t rewind back live TV beyond the point at which you started watching it, though the EE Apple box should let you.

Re: Strange problem rewinding live TV.

DarrenDev — Sun, 04 Aug 2024 08:12:16 GMT

You're not the first person to report an issue specifically with "This Morning" not allowing trickplay. We already have an investigation open for it - I've chased to see if there's any update.

Re: Strange problem rewinding live TV.

SpamThroat — Sun, 04 Aug 2024 09:43:12 GMT

It is the EE Pro box.

There is just no history for that programme, the little circle just moves along the line, there is no trail to show how far back you can go.

It seems to do it on all the channel variations on ITV1 (HD / +1 / normal) other programs I have tried are OK.

It seems specific to that program.

Re: Strange problem rewinding live TV.

SpamThroat — Mon, 12 Aug 2024 19:37:06 GMT

It has happened again, still on ITV1 but a totally different program.

11/8/24, Thunderball on in the afternoon.

I was pausing the transmission when I was interrupted and continuing later, no rewinding and I was no more than 30-40 minutes behind the live transmission.

All off a sudden the delayed recording I was watching jumped to "now" and I could not rewind it, same problem as described above (jumping back a second then forward again). There was still a history bar on the display showing where I started watching but not able to rewind.

Could have been a random glitch but a bit suspicious as ITV1 seems to have issues.

Re: Strange problem rewinding live TV.

Andypickett — Sat, 14 Sep 2024 11:03:31 GMT

I have the same problem on Sky Sports through EE box which is much more annoying - not to be able to rewind sports programs!

Re: Strange problem rewinding live TV.

Peter_W — Wed, 18 Sep 2024 14:21:27 GMT

Hey there @Andypickett.

Welcome to the EE Community, and thanks for taking the time to bring this to our attention.

Could you please let me know a bit more about what happens when you try to rewind live content on Sky Sports?

Also is it all the time this is happening, or is it intermittent?

Peter

Re: Strange problem rewinding live TV.

Carole36 — Fri, 25 Oct 2024 20:39:18 GMT

I'm having the same problem....very frustrating!! Same as someone said above, you've paused TV, then it won't rewind even a few seconds to hear something again instead it stays in the present and you're missing the present too while you're trying to rewind !! Also, you've had it on pause, you're watching TV then try to rewind a bit and it jumps to now and then you've lost everything you've saved on pause. I was a BT view customer for many years, never had this problem. Only had EE box a few months, starting to regret. Do I get rid of the TV package and find another recording device???

Re: Strange problem rewinding live TV.

Caseyadams94 — Sun, 24 Aug 2025 20:50:46 GMT

I have the EE mini box in my room and it won’t let me rewind at all

Re: Strange problem rewinding live TV.

DarrenDev — Mon, 25 Aug 2025 09:16:40 GMT

@Caseyadams94 some channels don't allow rewind, due to content restrictions. Others prevent block it during ad breaks. You can also only rewind a channel for as long as you were watching it, so if you switch to a different channel, you can only rewind back to the time that you joined the channel.

Are you seeing that none of the channels are allowing rewind?

Re: Strange problem rewinding live TV.

Greenback1066 — Thu, 30 Apr 2026 22:22:06 GMT

Also having same problem as others with Live tv programs on EE TV mini box in my bedroom not rewinding back and a total freeze on picture the channel i was watching was the darts tonight on Sky Sports Main Event HD channel 439 this as been a reoccuring problem for me,all HDMI cables are nice and secure so no problem there,keep having to unplug the Mini box for a few minutes then everything ok for a day or so then rewind freeze again.Checked software updates and everything ok there all updated.I heard someone comment on it being due to content restrictions if so why as it been working sometimes and not other times?.Also got error IPC 6011 don't know why to be honest when reboot of Mini box.Any help please appreciated.

Re: Strange problem rewinding live TV.

Christopher_G — Fri, 01 May 2026 13:00:32 GMT

Hi @Greenback1066

Thanks for trying those troubleshooting steps. I recommend speaking with our EE TV technical support team, so they can check everything from our end and run some diagnostics.

Let us know how you get on please.

Chris