topic Re: EE TV Remote flashes green not purple in TV

EE TV Remote flashes green not purple

adamyorkie — Tue, 19 Aug 2025 20:11:42 GMT

New EE tv customer, I've tried to set up my remote, everywhere says to reset it it should flas purple 3 times, mine only flashes green. It wont control my telly which is a c 7 year old LG. When I go on settings on the ee box and select bluetooth remote it says "unpaired" but it still works the box?

Re: EE TV Remote flashes green not purple

zulu17 — Tue, 19 Aug 2025 22:24:25 GMT

the easy part of the explanation .

Because you haven’t succeeded in pairing the remote (Bluetooth) it is I believe sending out IR signals that your box is responding to.

The harder part why the pairing hasn’t worked.

Have you tried a reset of the remote and then a further pair attempt ?

https://ee.co.uk/help/tv-sport/fix-problem/reset-your-ee-tv-remote-control

Re: EE TV Remote flashes green not purple

adamyorkie — Wed, 20 Aug 2025 07:30:25 GMT

Yes tried that, it also just flashed green 3 times

Re: EE TV Remote flashes green not purple

DarrenDev — Tue, 09 Sep 2025 09:40:35 GMT

I've just checked with the team, and the newer remotes flash aqua (EE brand colour) instead of purple (BT TV brand colour). I'll see if we can get the web site updated.

*removed incorrect statement to prevent future confusion*

I've just checked the logs and can confirm that your TV isn't identifying itself to the TV Box, so it doesn't know how to configure the remote. Is the TV Box connected directly to the TV with the HDMI lead supplied?

Re: EE TV Remote flashes green not purple

adamyorkie — Wed, 20 Aug 2025 10:30:56 GMT

Thanks Darren, yes it is connected directly to the TV. I have used my own HDMI cable though, but it is a decent, high power one.

Re: EE TV Remote flashes green not purple

DarrenDev — Wed, 20 Aug 2025 13:02:20 GMT

Would you be able to use the provided cable temporarily, just to be sure?

Also, if your TV has any ports specifically labelled to mention HDCP, use one of those instead.

We've also updated the website to mention purple or aqua, to avoid future confusion.

Re: EE TV Remote flashes green not purple

adamyorkie — Wed, 20 Aug 2025 18:27:57 GMT

Now tried that, hasn't made a difference

Re: EE TV Remote flashes green not purple

DarrenDev — Wed, 20 Aug 2025 18:37:14 GMT

It's made a difference at our end - it's reporting that it's connected to a 4K LG TV manufactured in Jan 2016.

I recommend trying to remote control reset one more time, just to make sure. The box knows what it's connected to now, so if it still doesn't work then I'm afraid the answer will just be that it's not supported.

Re: EE TV Remote flashes green not purple

adamyorkie — Wed, 20 Aug 2025 19:36:50 GMT

That is disappointing, still not working, I struggle to believe that my tv isn't supported, never had a problem with any other stb remotes controlling it

Re: EE TV Remote flashes green not purple

DarrenDev — Thu, 21 Aug 2025 07:21:06 GMT

I agree - it's surprising, and disappointing.

It looks like you've switched back to your previous cable again - would you mind using the provided cable again just once more, so that I can get the data from your TV again? I'll save a copy this time, and manually verify it against the known list of supported devices, just to make sure it's not a fault.

Re: EE TV Remote flashes green not purple

adamyorkie — Thu, 21 Aug 2025 07:27:38 GMT

It's back in

Re: EE TV Remote flashes green not purple

DarrenDev — Thu, 21 Aug 2025 07:33:32 GMT

Thanks. I've copied the data now.

I've requested the latest database update for the remote control - I'll update here when I have an answer.

Re: EE TV Remote flashes green not purple

DarrenDev — Thu, 21 Aug 2025 08:32:56 GMT

Can you please let me know the TV model? The data from your TV doesn't specify it.

Re: EE TV Remote flashes green not purple

adamyorkie — Thu, 21 Aug 2025 17:26:21 GMT

Hi its a 55UH850V

Re: EE TV Remote flashes green not purple

adamyorkie — Tue, 26 Aug 2025 18:57:50 GMT

Hi any update on this?

Re: EE TV Remote flashes green not purple

DarrenDev — Wed, 27 Aug 2025 08:17:33 GMT

Just had an response this morning. They've confirmed that your TV model is supported, and they've run a simulation using the data from your TV to confirm that it still works. We're seeking further clarification on more point, just to be sure.

Can you please check the Settings on your TV Box - there's a Bluetooth Remote section. Can you please confirm the firmware version of your remote, and also confirm that it's set to control your TV.

Re: EE TV Remote flashes green not purple

adamyorkie — Wed, 27 Aug 2025 08:48:10 GMT

Thanks Darren, when I go to the remote settings it just says unpaired

Re: EE TV Remote flashes green not purple

DarrenDev — Wed, 27 Aug 2025 09:53:19 GMT

Just to absolutely check for sure - you're using Home+9 (not Home+7) to reset the remote, and the light flashes green 3 times?

Re: EE TV Remote flashes green not purple

adamyorkie — Wed, 27 Aug 2025 10:33:33 GMT

Yes, correct

Re: EE TV Remote flashes green not purple

DarrenDev — Wed, 27 Aug 2025 11:52:00 GMT

OK, so I'm being told that you should use Home+7 to force the remote to pair with the TV Box. It's only when paired with the TV Box that it's then able to pair with the TV too.

I've also been told that the Bluetooth needs more power than IR, so please try new batteries in it and then press Home+7.

We need that Settings screen to show paired, otherwise it's not going to be able to control the TV.