topic Now tv password doesnt work in TV

Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 11:42:27 GMT

What ever i do my password and password recovery doesn't work for now tv..im sure its an admin mistake..I keep getting fobbed off by ee..saying it will work eventually...

How do I get to someone at now or ee to resolve this..?

Re: Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 11:40:45 GMT

I think ive the same issue im getting fobbed off by ee tech.. wish I just joined now tv myself without ee...

How did you get hold of the right ee person for this..

Re: Now tv password doesnt work

DarrenDev — Wed, 20 Aug 2025 12:28:38 GMT

Hi @Jamestheb

I can see that your Now TV account is using the correct email address, and it shows that you've successfully set a password on it, so everything looks good from our side. When you visit https://www.nowtv.com/gb/sign-in and sign in, what issues do you experience? If it says your password is incorrect, have you tried using the password reset?

One important thing to note is that your password for Now TV isn't linked to your EE ID - you may have a different password for each.

Re: Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 12:34:41 GMT

Had one email then I missed it ..link doesn't work then radio slience..no email came again..

Re: Now tv password doesnt work

DarrenDev — Wed, 20 Aug 2025 12:36:42 GMT

I've just sent a password reset for Now TV to your email - could you please use that, or let me know if you haven't received it?

Re: Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 12:39:04 GMT

Now I get unable to reset password try later..

Re: Now tv password doesnt work

DarrenDev — Wed, 20 Aug 2025 13:07:44 GMT

OK. We have 2 options:

1. You can contact Now TV to ask why their web site isn't allowing you to reset your password.

2. I can unlink your Now TV account from that email address and link to a different one. As you use gmail, we could add full stops to your email - e.g. if my email address was darrendev@gmail.com I'd also be able to use darren.dev@gmail.com and it'd still come to my same mailbox (but Now TV would see it as a different account).

If you want to take option 2, email me at eetvsupport@ee.co.uk and I'll take you through it step by step.

Re: Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 14:11:17 GMT

Groan,

My order is with ee..why am I sorting this out..

Contractually you are responsible for this..not me..!!!!

Its your issue to resolve my payment for the service is with ee that you are not meeting

Re: Now tv password doesnt work

DarrenDev — Wed, 20 Aug 2025 14:14:47 GMT

I could try raising it as a fault with Now TV on your behalf, but I doubt it'll go anywhere - you could end up not being able to use your account for a very long time.

It would be much quicker for you to contact Now TV, or change the email address.

Re: Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 14:19:15 GMT

@DarrenDev wrote:
I could try raising it as a fault with Now TV on your behalf, but I doubt it'll go anywhere - you could end up not being able to use your account for a very long time.
It would be much quicker for you to contact Now TV, or change the email address.

Or I could leave ee

Re: Now tv password doesnt work

DarrenDev — Wed, 20 Aug 2025 14:22:52 GMT

Yes that is also an option.

I can't magically fix this for you @Jamestheb - it's not an issue we've ever had reported before, and it appears to apply specifically to your account with Now TV. We don't have access to their systems to diagnose the issue you're having.

If you want me to raise a fault, I'll need you to provide me with screenshots of the messages you see when it fails. You can email them to eetvsupport@ee.co.uk

Re: Now tv password doesnt work

Jamestheb — Wed, 20 Aug 2025 14:24:16 GMT

It's a common and frustrating issue when you're trying to reset your NOW TV password and the email doesn't arrive, especially when your account is linked to an EE subscription. Here's a breakdown of the likely causes and the steps you should take to resolve it:

Common Reasons for Not Receiving the Email

* Incorrect Email Address: The most frequent cause is that the NOW TV account is not linked to the email address you think it is. This is particularly common with NOW TV accounts that are bundled with EE, as the email address used for your NOW TV account may be different from the one you use for other EE services.

* Spam or Junk Folder: The password reset email might have been filtered into your spam or junk folder by your email provider. Be sure to check thoroughly, as some filters can be aggressive.

* Typo in Email Address: When your account was initially set up (either by you or EE), there could have been a typo in the email address. This is a known issue for some customers who have their NOW TV accounts through EE.

Steps to Fix the Problem

* Check Your Spam/Junk Folder: This is the first and easiest step. Look for an email from NOW TV in your spam or junk folder.

* Use the "Account Finder" Tool: If you are unsure which email address is linked to your NOW TV account, NOW TV has an "Account Finder" tool on their website that can help you confirm the correct address.

* Contact EE/NOW TV Support: This is the most effective solution if the first two steps don't work. Since your NOW TV account is linked to your EE account, there may be an issue with how the accounts are associated. You should contact the customer support teams for either EE or NOW TV directly.

* EE Customer Support: Contacting EE's TV team is a good starting point. They can check the email address they have on file for your NOW TV subscription and ensure it's correct.

* NOW TV Customer Support: You can use the "Get in touch" or "Contact Us" options on the NOW TV help pages. Explain that you are an EE customer and are not receiving the password reset email. They have the ability to update the email address on your account for you, but they may need to verify your identity.

Important: If you have to contact support, be prepared to provide details like your account number and the email address you believe should be linked to the account. This will help them resolve the issue more quickly.

Its a common issue be honest

Re: Now tv password doesnt work

DarrenDev — Wed, 20 Aug 2025 14:28:51 GMT

Having the incorrect email address associated with a subscription is a common issue - this issue isn't affecting you. It's the first thing I checked.

Your email address is correctly associated with your Now TV account, and you have successfully activated your subscription. The issue you're having is with your password, which isn't something we have any control over.

I can send you as many password reset emails as you want, but you said the link doesn't work - that means a fault on the Now TV systems. That's not something I can directly help with.

Another option is that I can send you another password reset email, and you forward that email directly to me at eetvsupport@ee.co.uk without clicking the link. I can then attempt to reset the password for you, and capture the required information if it fails.