topic Re: EE TV Box turning on by itself in TV

EE TV Box turning on by itself

JZW_2025 — Sun, 29 Jun 2025 12:02:37 GMT

I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the problem.

There is no pattern that I can identify about when this happens. I see other comments on this Forum about what looks to be the same problem so I am not alone.

I do not like the idea of electrical equipment out of control. Potentially this could be a fire risk.

Is there anyone with a full solution to this?

Re: EE TV Box turning on by itself

Michael_D — Sun, 29 Jun 2025 14:58:23 GMT

Hi @JZW_2025

Thanks for coming to the community.

I can understand how frustrating, annoying and worrying this would be.

Have you noticed if there is a specific time window that it happens in overnight?

When you spoke to our guides, did they suggest to try resetting the box, or changing any of the settings such as putting it in deep sleep mode overnight?

Have you also tried removing the HDMI cable overnight to see if the same thing happens?

Michael

Re: EE TV Box turning on by itself

JZW_2025 — Sun, 29 Jun 2025 15:41:47 GMT

Michael

Thanks for responding.

The following is a summary of times that the box switched on by itself. As you will see there is no apparent pattern.

The guide (who was very helpfull!) checked the software version, but did not suggest the deep sleep mode.

I'll try unplugging the HDMI cable, but it will take several days to prove that this solves the problem as it only occurs at random intervals which could be days. None of the occurances are overnight, I would have seen the TV on first thing if it was.

Summary follows, thanks

Jon

Random Start of EE TV box
-------------------------

Thursday 5 June 18:30 Got EE kit. Set up and working OK

Monday 9 June TV box on unexpectedly at least twice in evenings during this week

Friday 13 June 07:15 TV box on unexpectedly
08:00 Spoke to EE. Explain random on, agree try new remote control
Check for latest version

Monday 16 June Got new handset. Not enabled, battery tab left in place

Tuesday 17 June 07:15 TV box on unexpectedly. Switch off.
08:28 TV box on unexpectedly again
Remove batteries from existing remote control.
Enable new remote by removing battery tab.
Functions correctly.

Wednesday 18 June 07:00 TV Box on unexpectedly. Switch off.
08:00 TV box on unexpectedly. Switch off.

Friday 20 June 08:45 TV Box on unexpectedly. Switch off.

Saturday 28 June 16:15 Return to house TV on unexpectedly some time after 13:40

Sunday 29 June 12:20 TV on unexpectedly. Switch off.
13:10 TV box on unexpectedly. Switch off

Re: EE TV Box turning on by itself

JZW_2025 — Sun, 29 Jun 2025 15:44:24 GMT

@Michael_D

Sorry, I missed the note about refering to a person on the system!

Re: EE TV Box turning on by itself

DarrenDev — Mon, 30 Jun 2025 07:05:44 GMT

Is there anything else connected to the TV, that could be waking it up? A games console? Other set top box? Removing the HDMI cable between the TV Box and the TV will at least prove whether it's the TV Box causing it to wake. Another possibility is an interaction between the TV Box and other devices connected to your TV - e.g. I know that having an Amazon Fire Stick connected to the same TV did have an issue at one point, sometimes resulting in a pink screen when the TV was turned on.

Deep sleep is only useful if you want the box to completely shut down when you're not using it - it does mean it'll take longer to start up each time you do use it though.

Re: EE TV Box turning on by itself

JZW_2025 — Mon, 30 Jun 2025 07:49:57 GMT

@DarrenDev

Yesterday evening ( 20:10 TV box on unexpectedly. Switch off.) it did it again. Still with HDMI connected. I have unplugged the HDMI cable now and will use good old fashioned aeriel input for a while and see how it goes. There are no other devices plugged into the box or the TV.

I have noticed that this only occurs when I have a laptop PC switched on and on the WiFi network. After finding that the remote used bluetooth (after my first contact with the guide some weeks ago) I disabled bluetooth on all of my PCs (I often have two switched on) but the fault has occured many times since then. I don't use any bluetooth devices so this is no inconvienence. There have been numerous updates to Windows 11 and I wonder if as part of the update sequence bluetooth is being transiently enabled then turned off again as my settings. Even if this does happen I would expect the TV box to ignore any thing other than the remote control it is paired with.

I will need to wait for several days to say that the fault is caused by my TV HDMI connection as it could be OK for a couple of days before.

Anything else I can try? If not I'll let you know how it goes................

Jon

Re: EE TV Box turning on by itself

MartinSkel — Fri, 04 Jul 2025 13:28:59 GMT

Hi, we switched to EE last month and just this past week or so we’ve had this issue.

Have been woken up by the TV switching on and it’s spontaneously switched on when I’m sat in the same room.

No other devices connected and no TV ariel connected. Any advice appreciated. Thanks

Re: EE TV Box turning on by itself

DarrenDev — Fri, 04 Jul 2025 14:57:28 GMT

I've already asked for someone to investigate this further, just in case there's a regression (we had this bug on the TV Box a few years ago). Post your TV Box serial number in the chat, and I'll ask them to check your box too @MartinSkel

Re: EE TV Box turning on by itself

JZW_2025 — Fri, 04 Jul 2025 16:12:11 GMT

@DarrenDev CC @MartinSkel

My TV Box serial number is 112147 2513001237. After unplugging the HDMI cable I have seen the TV box light up unexpectedly at a time when I had no other devices apart from my EE Router turned on, so this seems to eliminate my possibly theory about interferance over BlueTooth from another of me devices.

I have found other referances to this phenomana on the Internet so I don't appear to be alone with this problem.

At the moment I have the HDMI cable disconnected so cannot use the extra facilities provided by EE.

Jon

Re: EE TV Box turning on by itself

Ben406 — Sat, 12 Jul 2025 14:11:43 GMT

Have just got an EE box after having a BT one and ours is doing the same.

Re: EE TV Box turning on by itself

Peter_W — Wed, 16 Jul 2025 13:38:17 GMT

Good afternoon @Ben406 .

Welcome to the Community, and thanks for taking the time to flag this too.

Just to be sure, have you tried any of the steps @DarrenDev recommended here so we can rule out any interference from other devices?

Peter

Re: EE TV Box turning on by itself

Ben406 — Wed, 16 Jul 2025 13:50:29 GMT

Thanks for getting back to me Peter. It seems to have stopped doing it but
will contact you again if that changes.

Re: EE TV Box turning on by itself

Peter_W — Wed, 16 Jul 2025 13:51:38 GMT

Thanks @Ben406 😊

I'll keep everything crossed here, but please do let us know if you notice anything further and we can take another look.

Peter

Re: EE TV Box turning on by itself

JZW_2025 — Mon, 18 Aug 2025 15:53:27 GMT

Well I thought the box had stopped turning itself on, and it had for quite a while. I had not turned it on very much, just using terrestrial TV. I have disabled the automatic power up of the TV when the box is turned on, but I noticed several times over the last few days that the indicating light on the box was showing that it was active without any input from me, which was the original situation.

This is not really a problem but I wonder if as it has a mind of it's own it might decide to overheat and catch fire!

If there is any more information I can provide I will willingly do so.

Re: EE TV Box turning on by itself

Leanne_T — Mon, 18 Aug 2025 16:09:05 GMT

Hi there @JZW_2025

Thanks for coming back to us.

If the light on the box is active without any input from yourself, please get in touch with our technical support guides. They can get this investigated for you.

Let me know how you get on.

Leanne.

Re: EE TV Box turning on by itself

DarrenDev — Tue, 19 Aug 2025 08:55:12 GMT

@JZW_2025 No need to worry about it overheating and catching fire - it has protection against anything like that, and will shut itself off if it detects that it's overheating.

You mentioned previously that you'd noticed it only happened when you were using your laptop - is this still the case?

One recommendation from the team - could you please temporarily set the power mode on your TV box to "Always Ready" and see if it still happens? This will prevent the box from going to deep sleep, and just sit in standby instead.

Re: EE TV Box turning on by itself

JZW_2025 — Tue, 19 Aug 2025 10:51:46 GMT

@DarrenDev

Thanks for the reassurance.

I have seen this when my laptop is not powered on. As I mentioned it has not happened for a long time but now has occured several times over the past few days. I have set the power mode as you recomend but I will have to wait a few days to be sure that the box is behaving itself.

Re: EE TV Box turning on by itself

BigD4 — Wed, 20 Aug 2025 04:06:33 GMT

Same problem, no laptop switched on. Happened four times in the last week at different times including just now about 4am. It will be getting unplugged tomorrow.

Re: EE TV Box turning on by itself

BigD4 — Wed, 20 Aug 2025 04:08:01 GMT

The irony, as a new forum member I get ‘getting started badge’. Someone has a sense of humour at EE

Re: EE TV Box turning on by itself

DarrenDev — Wed, 20 Aug 2025 07:55:52 GMT

@BigD4 would you mind putting your TV Box into "Always Ready" power mode for now, just to see if it still happens?

So far, it's only been the 4 people on this thread reporting this issue, so we're still trying to narrow down the cause.