topic Re: ITV ADDS??? in TV

ITV ADDS???

Peely999 — Thu, 27 Mar 2025 07:24:59 GMT

I'm a recent EE customer and still within the 14day cooling off period, and I'm seriously thinking of taking it!

I just cannot get used to having to watch adverts again!

My Mrs watches the itv soaps religiously and has done for over 25yrs, and being honest I watch em too 😏.

We've just got rid of sky+ after some 24yrs where we series recorded or watched em 10mins behind and fast forwarded the ads.

I've read that another subscription in needed for ITV-X and maybe I can watch without the dammed adverts?

Anyone? ......before I cancel the contract?

Re: ITV ADDS???

Profile closed — Thu, 27 Mar 2025 09:14:06 GMT

@Peely999

You have 2 options with EE TV with regards to itv content. Either:

If you can, plug in an aerial and use the traditional ‘Freeview mode’ so you can record and skip adverts, or
Don't record anything on itv channels and pay for itvX premium to remove standard advert breaks, use the watchlist and watch on demand

A few pointers:

itvX Premium can be paid monthly or annually. Often you can pay monthly, cancel and get a discounted offer to keep it - rinse and repeat
itvX Premium removes “normal” advert breaks when watching on demand, but does not remove all adverts. You still sometimes have to sit through a pre-roll advert promoting other itv shows - these cannot be skipped
The itvX app on the EE TV Pro box is not as fully featured as the version on other devices, so there are additional channels (known as FAST channels), that are not available. You can watch these on another device if you wish
itvX Premium does not remove adverts from live broadcasts (including FAST channels mentioned above)

Hope this helps.

From a Sky perspective, if you use anything other than Sky Q (similar principle to EE TV via aerial), you have to pay extra to skip adverts these days. Sadly, the days of recording and skipping are numbered now, no matter what platform you use.

Re: ITV ADDS???

Peely999 — Thu, 27 Mar 2025 09:39:55 GMT

Many thanks for the reply, I'm sure we still have an aerial wire connected
somewhere?
Do I just plug it in the box and search on the EE Box for Freeview Channels?

The ITV-X is a last resort really, as any more subscription charges and the
Mrs will throw me out!
😉

Re: ITV ADDS???

Profile closed — Thu, 27 Mar 2025 09:46:29 GMT

@Peely999 wrote:
Many thanks for the reply, I'm sure we still have an aerial wire connected
somewhere?
Do I just plug it in the box and search on the EE Box for Freeview Channels?

The ITV-X is a last resort really, as any more subscription charges and the
Mrs will throw me out!
😉

I feel your pain! 🤣

Instructions here:https://ee.co.uk/help/tv-sport/manage-use/modes#article-heading-4

Just note that you will lose access to all the internet delivered Freeview channels and will be relying entirely on the aerial versions. Might want to plug the aerial in the TV first to see what you get.

Switching modes will delete all recordings though so, time it correctly.

Re: ITV ADDS???

Peely999 — Thu, 27 Mar 2025 10:44:31 GMT

Wow! ........This ain't gonna be easy then!

Think ITV-X might be the only way to solve the add breaks then.

............. I'll do a search and see how much extra it's going to cost me?

Re: ITV ADDS???

Profile closed — Thu, 27 Mar 2025 10:54:10 GMT

@Peely999

Standard pricing last time I looked was £59 for 12 months or £5.99 per month. As I said earlier, if you pay monthly you will get an offer to stay if you cancel before it renews.

https://www.itv.com/watch/itvx-premium

Sometimes they let you have a 7 day free trial.

Re: ITV ADDS???

Peely999 — Thu, 27 Mar 2025 12:12:20 GMT

Just subscribed on the monthly.

Lets see how we get on with it .........

Thanks 👍

Re: ITV ADDS???

HenryTudor8 — Thu, 27 Mar 2025 12:49:58 GMT

I suspect the software has recently been updated, because I did a factory reset yesterday in order to add an aerial. When you restart the TV Box Pro it asks if you want to keep your recordings. I screwed up when I first set up EE TV because the manual was misleading. I, therefore, only had access to the IP channels, but now have IP plus Freeview.

Re: ITV ADDS???

Profile closed — Thu, 27 Mar 2025 18:00:33 GMT

@HenryTudor8 wrote:
I suspect the software has recently been updated, because I did a factory reset yesterday in order to add an aerial. When you restart the TV Box Pro it asks if you want to keep your recordings. I screwed up when I first set up EE TV because the manual was misleading. I, therefore, only had access to the IP channels, but now have IP plus Freeview.

Yeah, I re-wrote what I posted on switching modes a couple of times as I thought that was the case, but as I switched my Pro Box for an Apple TV I couldn't test the latest, so stuck with what it says in the help pages.

Re: ITV ADDS???

Jimbob150687 — Sun, 17 Aug 2025 16:55:15 GMT

I was told when I took out a package today, that I could get itv x and channel 4 plus ad free included in my package

Re: ITV ADDS???

DarrenDev — Sun, 17 Aug 2025 17:00:54 GMT

@Jimbob150687 there aren't any packages that include those options, and they're not available to purchase through EE. You can purchase them directly in the apps, however they will only apply within the apps - not to the channels or recordings.

Re: ITV ADDS???

Jimbob150687 — Mon, 18 Aug 2025 08:49:37 GMT

Well I have evidence I was told i would be getting sky cinema and sports uhd channels. I even have an hd 4k add on

Re: ITV ADDS???

DarrenDev — Mon, 18 Aug 2025 08:54:51 GMT

Sorry @Jimbob150687 but all that evidence will allow you to do is cancel your subscription. We can't offer UHD on Now TV at the moment, despite whatever misinformation you've been given.

Re: ITV ADDS???

Jimbob150687 — Mon, 18 Aug 2025 09:44:47 GMT

Blatant miss selling then. I was also told they have free itv x and channel 4 ad free too.

Re: ITV ADDS???

DarrenDev — Mon, 18 Aug 2025 09:48:51 GMT

I can only apologise @Jimbob150687 and recommend that you raise a complaint, so that the person who told you this information can be found and educated.

Re: ITV ADDS???

Jimbob150687 — Mon, 18 Aug 2025 12:35:35 GMT

I don’t think the “agents” on chat are 1: human and 2: have any product knowledge or any tech knowledge at all. Ive just spoken to someone to reiterate what I was told and they spoke in very broken english and didn’t realise that 4k and UHD were the same thing. He also reconfirmed that Sky cinema and Sky sports UHD are part of my package, so I’ll be waiting for my activation date and sending in a massive complaint if it’s found out it’s not

Re: ITV ADDS???

DarrenDev — Mon, 18 Aug 2025 13:26:26 GMT

@Jimbob150687 I've just spoken directly to the agent you spoke to, and will try to arrange for an urgent brief to be sent to the call centres to prevent this happening again.

Just to reiterate - you will NOT have access to Sky Sports UHD and Sky Cinema UHD. Guaranteed.

Re: ITV ADDS???

Jimbob150687 — Mon, 18 Aug 2025 13:48:52 GMT

How do you know which agent it was? 🤣🤣🤣 you’re more of a joker than them.

Re: ITV ADDS???

DarrenDev — Mon, 18 Aug 2025 13:54:04 GMT

All your interactions (calls and chats) are logged against your account. I can see all the incorrect information she provided to you, including the (incorrect) recommendation that you call again after your activation date to "add the freeview channels ITV X and Channel 4+".

Re: ITV ADDS???

Jimbob150687 — Mon, 18 Aug 2025 13:56:24 GMT

Yeah that was odd as well. Am I able to get itv x and channel 4 + for free as part of my account. I’m currently paying for those separately.