topic Re: EE tv prices and downgrading in TV

EE tv prices and downgrading

Mangocat — Sat, 16 Aug 2025 09:06:45 GMT

I can't see anywhere on the EE website or app where it shows the prices for each tv package. There is no way to downgrade using the EE website or app. I have spent over an hour on the phone other than EE and no one seems capable of explaining the tv pricing to me or able to downgrade me. Why are EE making it so difficult to downgrade? The flexible tv package concept appears to be a myth.

Re: EE tv prices and downgrading

Mangocat — Sat, 16 Aug 2025 09:22:42 GMT

Now EE are telling me they can't downgrade my package because my account has errors which they can't explain.

Re: EE tv prices and downgrading

zulu17 — Sat, 16 Aug 2025 09:51:50 GMT

Hi @Mangocat

Is anyone in EE taking ownership of the problem ?

Flexibility in the EETV pasckages is one of the main marketing campaigns for the product.

https://newsroom.ee.co.uk/family-nights-just-got-an-upgrade-ee-tv-redefines-flexibility-in-home-entertainment-with-ee-tv-the-ultimate-flex/

so you would hope that EE would have the infrastructure and systems in place to support this.

Standard prices are lsted

https://ee.co.uk/help/terms-and-conditions/price-plans/home/ee-tv-broadband-and-home-phone-price-plans

so currently on page 9 of

https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-ess-all-rounder-31-july-2025.pdf

Re: EE tv prices and downgrading

DarrenDev — Sat, 16 Aug 2025 09:44:31 GMT

Sorry you're not having the best experience @Mangocat

It's not currently possible to change your package online, so calling us is the only way to do it.

I can see you've had a few issues since you joined, and these have been manually corrected - this can sometimes put accounts into a confused state, where the ordering system cannot then workout what options you have.

Your account will be passed to the data integrity team to manually correct it, after which you'll then be able to raise orders accordingly. Hopefully this will have all been explained to you on the phone.

Sorry for the inconvenience - they're doing their best to improve the ordering experience, but it's taking a while to iron out all the bugs.

Re: EE tv prices and downgrading

Deano1711 — Sun, 17 Aug 2025 17:01:27 GMT

Dont hold your breath they have been using this excuse for over 2 years.