topic We have just switched over to EE however we aren’t receiving some tv channels in TV

We have just switched over to EE however we aren’t receiving some tv channels

Knowhead — Thu, 14 Aug 2025 11:32:47 GMT

Re: We have just switched over to EE however we aren’t receiving some tv channels

Chris_B — Thu, 14 Aug 2025 12:29:56 GMT

@Knowhead Is that via a pro box or Apple TV ? Are you using an ariel or WiFi ?

Re: We have just switched over to EE however we aren’t receiving some tv channels

DarrenDev — Thu, 14 Aug 2025 13:05:19 GMT

You've set up your TV Box Pro in internet mode @Knowhead , so you'll only be receiving the channels available in this mode. You have the option to switch to aerial mode, where you'll then be able to pick up all channels in your area (assuming you have an aerial you can connect).

Your TV Box Mini only supports internet mode, so the channels you can see are all you'll get.

See this article for details about the modes, as well as a list of the channels available: https://ee.co.uk/help/tv-sport/manage-use/modes