topic Re: Very bad customer service in TV

Very bad customer service

Lee14801 — Tue, 12 Aug 2025 20:19:39 GMT

Two weeks ago i made complaint and was told yes it will be looked in today I get a text to return equipment so I rang up and was told the person how is dealing with my case will be in after 4pm today and I will email as a matter of urgency surprise surprise no got back to me so I’m no more the wiser ? Any advice from anyone

Re: Very bad customer service

Northerner — Wed, 13 Aug 2025 05:58:40 GMT

Hi @Lee14801

There is no account access on these forums.

Once you have received your deadlock letter you can escalate to the ombudsman. Alternatively call EE CS again.

Thanks

Re: Very bad customer service

Lee14801 — Wed, 13 Aug 2025 06:13:06 GMT

Thanks northerner haven’t received any correspondence just that Text saying you need to return the equipment so I don’t know what’s going on. It’s like ee is imposing everything

Re: Very bad customer service

Christopher_G — Wed, 13 Aug 2025 12:54:31 GMT

Hi @Lee14801

Welcome to the community.

Have you heard from the person who's handling your complaint, since posting? It may be worth giving us a call again to see if someone can help you with it, or get in touch with the handler.

Keep us posted on what happens please.

Chris

Re: Very bad customer service

Lee14801 — Wed, 13 Aug 2025 17:15:03 GMT

Hi Christopher _G No I haven’t but I rang this morning I hope it should be sorted by Friday hopefully but I’m not banking on it

Re: Very bad customer service

Christopher_G — Wed, 13 Aug 2025 17:28:00 GMT

Thanks for updating us, @Lee14801

Fingers crossed. Let us know how it goes please.

Chris