topic EE Tv box issues in TV

EE Tv box issues

IanB79 — Sun, 03 Aug 2025 12:20:56 GMT

I have 2 EE tv boxes (the smaller rectangular puck type). Im having constant issues with them, keeps saying no signal for varies channels (the channels vary, today its ch5). I have also had issues getting Now tv to load. I can fix this by sometimes logging into the i player,or itv hub and then going back, or switching on off and on. I have also updated channels and even factory reset but issues carry on.

I don't have the same issues with my Apple puck, or on a fire stick I use for now tv.

Anything anyone can suggest ir is it simply a case I need the equipment replacing?

Thanks Ian

Re: EE Tv box issues

Michael_D — Sun, 03 Aug 2025 14:36:08 GMT

Hi @IanB79

Welcome to the community.

When you find that you do that it has no signal, is that then impacting all channels or certain ones?

Do you see any error codes when it does lose the connection?

Michael

Re: EE Tv box issues

IanB79 — Sun, 03 Aug 2025 15:31:14 GMT

Hi @Michael_D @ get it randomly on channels and if it happens it's not all channels just either bbc itv or ch5. I get error code ipc6018

Thanks, ian

Re: EE Tv box issues

Michael_D — Mon, 04 Aug 2025 07:29:34 GMT

Thanks @IanB79.

There are some steps to help to fix that error code on the Fixing EE TV error codes page. You just need to enter that code in the box.

If the steps shown don't help, I'd recommend speaking to our tech guides so they can look into it further for you.

Michael

Re: EE Tv box issues

gavinlambourne — Tue, 07 Oct 2025 20:25:18 GMT

Hi @IanB79,

I assume you're still experiencing this issue?
I have reproduced the issue and understand what's going wrong.
We're working on a fix, I will keep you updated.
Apologies for the inconvenience.

Thanks
Gavin

Re: EE Tv box issues

gavinlambourne — Thu, 23 Oct 2025 09:15:45 GMT

Hi all,

We have identified and fixed an issue which was causing some devices to experience intermittent IPC6018 errors.

If anyone is continuing to experience these errors, please reach out.

Thanks
Gavin