topic Re: Philips hue Sync box issue with EE TV BOX pro in TV

Philips hue Sync box issue with EE TV BOX pro

Jinx1980 — Sat, 02 Aug 2025 06:34:09 GMT

since having the ee TV pro box connected to my Philips hue sync box, I have to unplug and replug in the eetv every time I want to switch on and watch TV as it comes up with a HDMI warning. clearly there's an issue between the Philips hue sync box with the TV box Pro as without that connected it works fine

previously I was a sky customer and never had any issue with them connected together. has anyone else had this issue and do they have a fix for it or was it a known issue

Re: Philips hue Sync box issue with EE TV BOX pro

Michael_D — Sun, 03 Aug 2025 10:32:59 GMT

Hi @Jinx1980

Thanks for coming to the community.

I have done a little bit of digging on this and found someone who had a similar problem and they were able to resolve it by changing the HDMI display on the EE TV Box Pro.

If you go to Home on the EE TV Box Pro, then Settings and Picture & Sound, can you see if it is set to UHD 50fps 8bit, and see if that helps?

Michael

Re: Philips hue Sync box issue with EE TV BOX pro

Jinx1980 — Sun, 03 Aug 2025 10:46:08 GMT

Thank you that work to treat. I had it on 10 fps swapped to 8fps and worked

Re: Philips hue Sync box issue with EE TV BOX pro

Michael_D — Sun, 03 Aug 2025 11:01:23 GMT

Brilliant. I'm glad to hear it @Jinx1980.

Take care and enjoy the rest of the weekend 🙂

Michael