topic Re: EE TV Box Pro swap to Apple TV in TV

EE TV Box Pro swap to Apple TV

alsim101 — Tue, 24 Jun 2025 22:07:19 GMT

@EE TEAM

I have just received my EE TV Box Pro on Monday and it can’t host Disney+.
I’m quite shocked and did not know this information.
Is it possible (because still within 14 days) to return the TV Box and swap for the Apple TV?

Re: EE TV Box Pro swap to Apple TV

DarrenDev — Wed, 25 Jun 2025 07:46:03 GMT

Yes - give us a call.

https://ee.co.uk/help/contact-ee/account-billing/ee-tv

Re: EE TV Box Pro swap to Apple TV

Profile closed — Fri, 27 Jun 2025 18:09:42 GMT

Anyone know if it is possible to swap the other way (Apple TV to Pro Box), outside of the 14 days before I call?

I already have an Apple TV 4K which I can use the main parts of the EE app on and I can’t really help here these days (whether you want it or not!), without a Pro Box in the house to test and compare with.

Re: EE TV Box Pro swap to Apple TV

DarrenDev — Fri, 27 Jun 2025 18:12:27 GMT

Yes, you can swap in either direction - a fee will be charged.

Re: EE TV Box Pro swap to Apple TV

Profile closed — Fri, 27 Jun 2025 18:14:34 GMT

Thanks @DarrenDev , that’s fair enough, I might just “acquire” a box from the usual auction emporium then and tidy up at contract renewal.

Re: EE TV Box Pro swap to Apple TV

Bashina — Wed, 30 Jul 2025 18:17:02 GMT

I’ve just swapped too Darren for the same reason but been charged £30. I understood that this should be free as I’m within 14 days.

Re: EE TV Box Pro swap to Apple TV

Leanne_T — Thu, 31 Jul 2025 08:24:42 GMT

Morning @Bashina

Thanks for coming to the community.

How long ago did you switch to the Apple TV box? Have you another bill since you returned the EE TV Box Pro?

Thanks 🙂

Leanne.

Re: EE TV Box Pro swap to Apple TV

Bashina — Sat, 02 Aug 2025 08:14:57 GMT

Hi Leanne, I’ve not yet received the box, this was discussed over the phone when I chose to switch. No bills yet.

Re: EE TV Box Pro swap to Apple TV

Michael_D — Sat, 02 Aug 2025 10:39:24 GMT

Were you charged £30 by card @Bashina, or did the team say the charge would be on the next bill?

Michael

Re: EE TV Box Pro swap to Apple TV

djcenturion — Thu, 11 Dec 2025 17:24:50 GMT

Day two of being with EE.

I was told there was a £30 charge.

Re: EE TV Box Pro swap to Apple TV

Malathion — Mon, 16 Mar 2026 18:55:35 GMT

Been trying to do this but the EE helpline says there is no way on the system to change the box or charge for changing the box from the (hobbled) EE box to the Apple TV box. He very nicely suggested he can reduce my phone sim costs, but the box cannot be changed whatever DarrenDev EE Product Expert says 🙂

Any thoughts?

Re: EE TV Box Pro swap to Apple TV

Chris_B — Mon, 16 Mar 2026 20:06:55 GMT

@Malathion Well @DarrenDev did post that ‎25-06-2025. So it might not be possible anymore.

Re: EE TV Box Pro swap to Apple TV

DarrenDev — Wed, 18 Mar 2026 11:32:46 GMT

The order flows show that it's still available but we need an account to prove it.

If you want to swap for Apple TV then email eetvsupport@ee.co.uk with your account number - we'll use first person to email us to prove the process.