https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551687#M12720 <P>Any time that has happened to me it has led to me needing a new replacement box. They're not only very slow in operation at the best of times but are very unreliable for long term use.</P> Sun, 27 Jul 2025 20:35:40 GMT RobMU69 2025-07-27T20:35:40Z https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551590#M12716 <P>I was trying to reset my box as it wasn’t recording right. I started the factory reset, but now it is stuck on “start setup”. I have tried everything, turned everything off, including the router, unplugged the aerial, but it just seems jammed. So now I can’t watch anything!&nbsp;</P> Sun, 27 Jul 2025 13:11:44 GMT https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551590#M12716 Derekslater 2025-07-27T13:11:44Z https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551632#M12718 <P>When you reset the TV Box, you also need to reset the Bluetooth remote - it's currently not sending any commands to your TV Box.&nbsp; Hold the Home and 9 keys together until the light around the EE button flashes, then press OK - you should find it'll continue with setup.</P> Sun, 27 Jul 2025 15:08:01 GMT https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551632#M12718 DarrenDev 2025-07-27T15:08:01Z https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551687#M12720 <P>Any time that has happened to me it has led to me needing a new replacement box. They're not only very slow in operation at the best of times but are very unreliable for long term use.</P> Sun, 27 Jul 2025 20:35:40 GMT https://community.ee.co.uk/t5/TV/Tv-box/m-p/1551687#M12720 RobMU69 2025-07-27T20:35:40Z