topic Re: No TV service on Upstairs TV in TV

No TV service on Upstairs TV

JC6310 — Thu, 24 Jul 2025 13:39:01 GMT

I have had no TV service upstairs since last night. I rebooted the Router, and nothing has changed. Trouble is, you can't even get EE on 150. Seems the Broadband is not connecting to the TV box upstairs. Any ideas?

JC6310

Re: No TV service on Upstairs TV

Mustrum — Thu, 24 Jul 2025 14:06:33 GMT

@JC6310 what about your box upstails, ?

Have you followed any of the steps in the Help pages?

https://deviceguides.ee.co.uk/ee/tv-box-mini-proprietary-os/

Re: No TV service on Upstairs TV

JC6310 — Thu, 24 Jul 2025 14:16:23 GMT

Are you referring to 'Restoring EE TV Data' ? The TV has a message that states the Broadband has not been found. The TV shows an IVM102 message and states there is 'No programming Info available'

I'm not currently at home but I can try that when I get in.

Thank you for the suggestion

Re: No TV service on Upstairs TV

JC6310 — Thu, 24 Jul 2025 14:24:12 GMT

I'm having the same problem with my upstairs Hub. It comes on but the TV shows... 'No Programme information available' followed by error message IVN102