topic Re: Error AAU941 in TV

Error AAU941

twuk — Sat, 12 Jul 2025 09:20:05 GMT

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

Re: Error AAU941

twuk — Sat, 12 Jul 2025 09:21:21 GMT

The accompanying message says 'there's a problem logging you in' and "Try again later when we've fixed things."

Re: Error AAU941

Leanne_T — Sat, 12 Jul 2025 13:21:54 GMT

Hi there @twuk

Thanks for coming to the community.

Can you log into the Apple TV app on any other device?

If so and you're still getting this message, please get in touch with our broadband tech guides and they will get this looked into for you 🙂

Thanks.

Leanne.

Re: Error AAU941

DarrenDev — Sat, 12 Jul 2025 15:42:05 GMT

Sorry @twuk - it's not you, it's us. We currently have an issue affecting some customers. Our support teams are aware, and working hard to restore service ASAP.

Re: Error AAU941

twuk — Sat, 12 Jul 2025 19:20:55 GMT

As far as I'm aware, you cannot open the EE TV app on any other device and view live TV. If that's mistaken please let me know.

I CAN open the EE TV app on iPhone and the functions that are possible on iPhone are working fine.

Re: Error AAU941

DarrenDev — Sun, 13 Jul 2025 03:54:23 GMT

Sorry for the confusion @twuk - Leanne was referring to the Apple TV+ app, rather than the EE TV app on Apple TV

I'm told that the issue was fixed just after I went to bed last night. It should be working for you now.