topic Re: Issues with EE TV app in TV

Issues with EE TV app

Profile closed — Tue, 01 Jul 2025 20:24:00 GMT

Hello,

have the following issues with EE TV app sometimes find that when I send a recording to the box by the TV app the following message appears at the top of the app recording clash but there is no recording clash and this seems to happen more frequently, have removed the app and install the app again but no good.

Any help would be greatly appreciated

Thanks

Re: Issues with EE TV app

zulu17 — Tue, 01 Jul 2025 22:02:18 GMT

Clearly the data that Youview/EE already have for your box suggests that your new recording request will clash with a future recording. . Do you set series recordings ?

Re: Issues with EE TV app

Profile closed — Tue, 01 Jul 2025 22:08:21 GMT

Yes I do set series recordings

Re: Issues with EE TV app

DarrenDev — Wed, 02 Jul 2025 07:11:32 GMT

The only way the app could tell you that there's a recording clash is if the TV Box replied with that message when the recording attempt was sent to it.

Given that you've also mentioned that you're having issues with recordings failures, it does sound like something strange is going on with your TV service.

You don't appear to be logged into the EE TV app, so I'm unable to view the logs for it. It would be great if you could log into https://ee.co.uk and then add your account to your EE ID. You'll then be able to log into the EE TV app with the same EE ID, and I'll be able to see exactly what is going on.

Re: Issues with EE TV app

Profile closed — Thu, 03 Jul 2025 13:10:34 GMT

Hi DarrenDev

have tried to sign in to my account on the TV APP but when I try the following message appears on the screen Subscription not found We can’t find an active TV subscription on this account.

Any more help would be greatly appreciated

Thanks

Re: Issues with EE TV app

DarrenDev — Thu, 03 Jul 2025 13:22:34 GMT

Your EE account isn't currently associated with your EE ID @Profile closed

Can you please log into https://ee.co.uk/exp/migrate/link-your-products and then select "Broadband customers" to link your broadband with your EE ID. Once done, the error in the EE TV app should disappear.

Re: Issues with EE TV app

Profile closed — Mon, 07 Jul 2025 10:59:52 GMT

Hello,

have followed your instructions and the error has gone, have logged in to the app,

Do you still want to view the logs ?

Please let me know.

Thanks

Re: Issues with EE TV app

DarrenDev — Mon, 07 Jul 2025 11:10:45 GMT

If it's working for you now, then nothing further is needed at this point - let me know if you see any unexpected behaviour again.

Re: Issues with EE TV app

Profile closed — Mon, 07 Jul 2025 11:23:02 GMT

Hello,

when I followed your instructions and log in the account, when I got in it told me that my email address was link to other account and did I want to delete the old account so I click yes and so as I did all the information loaded up on the account

Do you think this could have been part of the problem with the recordings ?

Thanks

Re: Issues with EE TV app

DarrenDev — Mon, 07 Jul 2025 11:26:05 GMT

No - the recording functionality in the app isn't connected with the login/subscription side at all. Logging in only helps me identify your device, so that I can then view exactly what it's doing, and what your TV box is saying about your recording requests.

Re: Issues with EE TV app

Profile closed — Mon, 07 Jul 2025 11:28:40 GMT

Hello,

I will try again and let your know the outcome

Thanks

Re: Issues with EE TV app

Profile closed — Tue, 15 Jul 2025 21:57:17 GMT

Hello,

I followed your instructions I have formatted the EE pro tv box and removed the EE app and installed it again but still have the issue set a serial recording the first one get set but the second shows recording clash.

Do you think that the box is faulty?

Please let me know

Re: Issues with EE TV app

DarrenDev — Wed, 16 Jul 2025 09:11:50 GMT

Annoyingly, I still can't view your logs as your EE TV account failed to associated with your EE ID when you moved from BT to EE.

I've updated it now. Can I ask you to please log into the EE TV app again now with your EE ID. I'll then be able to find your device, and search back through the logs to see what's going on.

Re: Issues with EE TV app

Profile closed — Thu, 17 Jul 2025 19:30:24 GMT

Hello DarrenDev,

I have log out of the TV App and logged back in

Hope this help.

Re: Issues with EE TV app

DarrenDev — Fri, 18 Jul 2025 12:26:00 GMT

Thanks @Profile closed

The good news is that it's working exactly as it should.

I can see your logs now, and can see you going through the TV Guide and setting up recordings. A few times, you've clicked a programme, scheduled it to series record, then clicked another episode of that same programme and scheduled it to ALSO series record. When you do this, the second one fails with an error because it's already scheduled.

I do see an area for improvement in the EE TV app - the warning isn't very clear on this. It says the recording has clashed, but not that it's clashed with an existing recording for the same programme. I'll update the app to ignore errors like this, as ultimately the result is the one you wanted.

Re: Issues with EE TV app

Profile closed — Fri, 18 Jul 2025 20:20:58 GMT

Hi DarrenDev,

There is an issue with the EE TV App when you set a series record on the TV App this is fine but when you click other episode of the same programme the app does show series record so you think it will only record the one set as series record.

Can this be fixed in the App

Thanks

Re: Issues with EE TV app

DarrenDev — Sat, 19 Jul 2025 06:19:44 GMT

The button to schedule recording will disappear once we've received confirmation from the TV box that it's set - it can take a few minutes for that to happen. You were clicking buttons a few seconds apart - the box doesn't react that quickly.

Rest assured it's working as expected, but I'll see what I can do to make it clearer.