https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546414#M12384 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4813997">@sandrahamblin04</a>&nbsp;.&nbsp; You're trying to watch the HD versions of the channels, however you don't have the HD add-on. You should have been shown a message on screen saying it's not currently possible to upgrade via your TV - you'll need to call us for that.</P><P>The SD versions of the channels should work though - e.g. channel 342, which is Sky Atlantic in SD.</P> Mon, 07 Jul 2025 05:19:42 GMT DarrenDev 2025-07-07T05:19:42Z https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546374#M12382 Sun, 06 Jul 2025 20:13:13 GMT https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546374#M12382 sandrahamblin04 2025-07-06T20:13:13Z https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546375#M12383 <P>Can't wait NOW on my ee box keeps saying upgrad I put later but still can't watch it so I put upgrade and still nothing ee is a joke can't wait to leave&nbsp;</P> Sun, 06 Jul 2025 20:14:45 GMT https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546375#M12383 sandrahamblin04 2025-07-06T20:14:45Z https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546414#M12384 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4813997">@sandrahamblin04</a>&nbsp;.&nbsp; You're trying to watch the HD versions of the channels, however you don't have the HD add-on. You should have been shown a message on screen saying it's not currently possible to upgrade via your TV - you'll need to call us for that.</P><P>The SD versions of the channels should work though - e.g. channel 342, which is Sky Atlantic in SD.</P> Mon, 07 Jul 2025 05:19:42 GMT https://community.ee.co.uk/t5/TV/Why-cant-i-access-my-NOW-on-my-ee-box/m-p/1546414#M12384 DarrenDev 2025-07-07T05:19:42Z