topic Re: Monthly subscription without recontracting in TV

Monthly subscription without recontracting

flospa — Sat, 28 Jun 2025 07:53:37 GMT

I just want to add a sports upgrade to my EE TV package for one month. I choose the £34.99 per month Now Sports package. At checkout however I get a banner alert saying buying this month will re-contract by broadband for 24 months. How can I avoid this? EE goes on about flexibility of packages but this is a huge barrier.

Re: Monthly subscription without recontracting

flospa — Sat, 28 Jun 2025 09:17:42 GMT

Turns out you can only do this by phoning EE. So much for 'unbeatable flexibility'. Oh, and you have to phone back at the end of the month when you want it taken off. Really poor CX. Why choose EE TV if they don't allow you to self-serve this flexibility?

Re: Monthly subscription without recontracting

Northerner — Sat, 28 Jun 2025 10:49:06 GMT

Hi @flospa

Just go direct to Now TV as you'll probably get a better deal with more flexibility.

Thanks

Re: Monthly subscription without recontracting

zulu17 — Sat, 28 Jun 2025 13:28:08 GMT

@flospa Your image (now viewable) is in my view a promotion for the flexing (changing) your base EETV package on a month by month basis, What you seem to have chosen(wanted) is to take a (rolling) monthly addon of Now Sports membership to your current base EETV package,. Simply adding o Now membership rolling addon or ceasing that addon should not require you to recontract broadband or change your base EETV package unless you knowingly agree to take a special offer. (If you are in month 1 or past month 21 of your minimum period there may be some restrictions)

Looking at EE EETV terms and conditions I believe the Now membership addon wouold under the T&C 's be an extra

Re: Monthly subscription without recontracting

flospa — Sat, 28 Jun 2025 14:48:18 GMT

I think @Northerner has it right. I wish I'd just gone via Nowtv directly. EE still doesn't seem to be able to add on the monthly £34.99 of Sky Sports via Now. I was on the phone for over 2 hours with EE and 9 different agents said they'd completed this process. Still hasn't happened. I literally don't know what to do with their incompetence.

Re: Monthly subscription without recontracting

DarrenDev — Sat, 28 Jun 2025 14:52:22 GMT

Self-serve is coming, however there are delays with delivering the new ordering system. For now, you need to call.

Sorry for the inconvenience.

Re: Monthly subscription without recontracting

flospa — Sat, 28 Jun 2025 14:55:15 GMT

Calling made no difference. Nine different agents all thought they'd made the order. Nothing is visible in the account. And every single agent that I got passed to had to be taken through what I wanted to do. Every one reassured me it was working. None of them have resolved the issue.

Re: Monthly subscription without recontracting

DarrenDev — Sat, 28 Jun 2025 14:57:35 GMT

Send me an email @flospa with your account number and what you want to add. I'll add it immediately and sort your account on Monday. tv.apps@ee.co.uk

Re: Monthly subscription without recontracting

flospa — Sat, 28 Jun 2025 15:30:56 GMT

Email sent.

Re: Monthly subscription without recontracting

DarrenDev — Sat, 28 Jun 2025 16:16:02 GMT

Could you please double check the address you sent to, and that it's definitely sent @flospa ? I've not received anything yet.

Re: Monthly subscription without recontracting

flospa — Sat, 28 Jun 2025 16:18:56 GMT

Resent. 👍🏼

Re: Monthly subscription without recontracting

HungryHorace — Mon, 30 Jun 2025 20:06:25 GMT

I've had a similar experience. I was told there was no choice and I need to recontract. I do wish I'd gone direct to Now TV. The fragmentation of TV providers is annoying, but it seems that bundling them together causes more problems.

Re: Monthly subscription without recontracting

DarrenDev — Tue, 01 Jul 2025 06:19:36 GMT

It's worth noting, in case it isn't already clear - you can only "flex" your TV package when you're in contract. If you've passed the end of you contract, you need to re-contract to then flex again.