topic Re: Serios Link - Not Working in TV

Serios Link - Not Working

IvanFilchev — Fri, 27 Jun 2025 18:56:18 GMT

Hi All, i have had BT / EE TV for a few years now and have not had any problems with recording series links until the most recent update on the TV box pro which changed the whole interface.

I watch F1 and for the last 3-4 yeats I have had every practice / Qualifying / Race on a " Seties Record " and never had issues.

Since the most recenr update on the TV Pro Box all my F1 Series Linls have gone, i have tried setting them up again but I no longer get the option to choose " Record Series" it just records that 1 Program. It works for some things like for Teds Notebook but not for the practive qualifying or race.

I have done a factory reset to see if that helps but still nothing.

Its the Austrian GP this weekend and When i hit the record button the "Live Austrian F1 Grand Prix Qualifying" it simply doesnt ask me the question if I want to recors the program or series , therefore I have to manually record each Qualifying each week it happens.

What can I do to get this sorted as it is quite frustrating!

Manu thanks !

Re: Serios Link - Not Working

DarrenDev — Fri, 27 Jun 2025 19:05:22 GMT

It's not an issue with the software update or your box - I've just checked, and the data is missing the series information that allows recordings to be linked together.

I'll raise it for investigation, but I doubt anything will be looked at before Monday.

Re: Serios Link - Not Working

IvanFilchev — Fri, 27 Jun 2025 19:10:52 GMT

Thank you for your reply,

I am glad to hear that its nothing wrong with the box or software.

Thats absolute fine, no rush at all, as long as it gets sorted, thats all that matters!

Thank you again

Re: Serios Link - Not Working

zulu17 — Sat, 28 Jun 2025 09:02:37 GMT

Issues with the EPG content ( both completeness and accuracy) on EETV boxes most recently with Now channels has been occurring for several weeks. It seems that some supplier changes have been introduced and new issues keep being found. At least if the programme is in the EPG guide you should be able to set a recording singularity for each programme.

At least you checked , those on holiday etc or simply relying on their previously set series records will unfortunately miss out on their recordings,

Re: Serios Link - Not Working

bristolian — Sat, 28 Jun 2025 09:15:42 GMT

@DarrenDev wrote:

It's not an issue with the software update or your box - I've just checked, and the data is missing the series information that allows recordings to be linked together.

I'll raise it for investigation, but I doubt anything will be looked at before Monday.

Thanks for the response Darren, my reply is more out of curiosity since I'm a Virgin Media customer for pay-TV services.

They have a 7day SLA for these sorts of things, so if issues are replicated and raised on day x, then in the vast majority of cases they're resolved and pushed out by x+1 on a 24-36hour basis.

I'm slightly surprised EE-TV have no escalation path with metadata suppliers on an OOH basis.

Re: Serios Link - Not Working

BillKan — Sat, 28 Jun 2025 10:10:35 GMT

Hi there. I have the same problem and it is very frustrating. When will this be sorted please?

Re: Serios Link - Not Working

DarrenDev — Mon, 30 Jun 2025 12:08:31 GMT

Just to update on this: the issue was already known, and had already been raised to the data supplier. We don't have any update on when the data will be fixed yet.

Re: Serios Link - Not Working

DarrenDev — Thu, 03 Jul 2025 15:19:29 GMT

I've just received an update to say that it should be fixed now. From my sampling of a few programmes, things are looking good.

Re: Serios Link - Not Working

IvanFilchev — Thu, 03 Jul 2025 17:28:04 GMT

Thank you, I can confirm that this is now working on my end so yes it is fixed !

Thank you

Re: Serios Link - Not Working

zulu17 — Thu, 03 Jul 2025 18:41:29 GMT

@DarrenDev There is some improvement with some programming that was missing the series CRID data now having this data but there are still several examples of the data being missing.

EXAMPLE Sky Sports Cricket HD Live 2nd Test Match Day 3 has the data 04 July but Day 4 doesn't on 05 July

SEVERAL live Cricket and Golf programmes on Thursday 10th July are missing the series linking data.

Given that the 10th July is the latest day that the EPG has currently received data for it is concerning that the problem still seems to be occurring on the latest programming data.

Re: Serios Link - Not Working

DarrenDev — Fri, 04 Jul 2025 08:37:42 GMT

Thanks @zulu17 - I've passed on your update.

Feel free to email any other issues you find to tv.apps@ee.co.uk and I'll forward directly on to the team responsible - at least for now, whilst we get settled in with this new provider. We do have our own monitoring in place too for many aspects of the data, but for seriesCrid it's hard to know when a programme definitely should have it.

Re: Serios Link - Not Working

IvanFilchev — Fri, 04 Jul 2025 17:59:27 GMT

Hi There, update on the issue, ive just noticed that although most of the recordinngs now seem to be allowing series link recording the " Live: British F1 Grand Prix: Practice 2" is still not working and only recording that 1 session on Sky Sports F1 HD

Practice 1 & Practive 3 now are both recording fine and so does Qualifying the actual Grand prix on sunday, but Practice 2 still doesnt seem to have a link series.

Re: Serios Link - Not Working

4dMac — Sun, 21 Sep 2025 07:59:58 GMT

I only recently got EE TV with NOW (literally 3wks ago) so that I could carry on with F1 following the cancellation of my very expensive Sky package.

I was delighted that I could have F1 and just in time after the summer break and thought I had figured out how to do series link and already sussing that programmes like the F1 show would not work tdye to missing data but a couple of my Practice shows have failed and whilst the series link worked for some of this weekend it hadn't for qualifying or the actual grand Prix this afternoon? I have now set it to record manually but this worries me for if I am on holiday.....can you record from an app on your phone and send to box like you can with sky?

Also, I noted the series link has recorded 29 episodes of F1 things I would not have recorded ......like re-runs of grand Prix shows and F1 explained, etc......has anyone else experienced this and have any idea how to stop this or am I at the mercy of the data in the background that is shared form sky to now and therefore better to just manually record each weekend/day

Re: Serios Link - Not Working

Dinozoiks — Sat, 18 Oct 2025 15:23:24 GMT

If it helps… yes, experiencing the same thing. Having hit record in F1, MoroGP and World SBK, I got the option to Series Record on each.
All work for the next event, but then are intermittent for everything that follows.

Today, for instance is a good example, it’s the MotoGP from Phillip Island, F1 from Austin and final round of World SBK from Jerez.

MoroGP just says “failed to record”.

F1 just doesn’t have any recordings planned. It’s ignored the series record

World SBK recorded as normal. But last week, didn’t record the Sunday races.

I have to head to the Discovery+ app each time to try and track down a recording, which is always a truncated / minimal version.

Used to be with BT, and Virgin before. Never had such an unreliable service as I have with this EE box. Essentially, you’re not alone.

Re: Serios Link - Not Working

JanCh — Wed, 18 Feb 2026 08:35:39 GMT

I have raised this topic multiple times last F1 season and twice they replaced my box despite m knowing this was a meta data issue and not likely hard or firmware. They finally admitted it as a known problem and that there was no planned fix. Apparently their "contract" doesn't include this as part of a service so no going back to Sky until end of contract.

I haven't risked doing a series record during testing as I have not been home to check on it. Has anyone tested it recently? I've put afternoon testing Day 4 in for series record to test it from the EE phone app.

I can't believe more people aren't complaining since this is basic functionality for a time shifting recording service.

Re: Serios Link - Not Working

DarrenDev — Wed, 18 Feb 2026 10:13:43 GMT

Sorry that the agents have gone off script @JanCh - we have known issues, and they ARE still being actively worked monitored and worked on. Where issues with data are found, they're raised with our supplier and corrected.

Re: Serios Link - Not Working

JanCh — Wed, 18 Feb 2026 10:24:15 GMT

Thanks for the update. And this is precisely one of the reasons why when my contract expires I will be leaving EE. Nearly a year and still not fixed. No F1 in 4k. Inconsistent recording meaning you can't rely on time shifting. An interface that really needs a complete redesign as a UI because it does not aggregate watch lists and saved content across all source streaming platforms. No form of compensation for ongoing issues as recompense for poor delivery. Support agents who aren't up to speed with known issues and go down the hardware swap out root first with all of the inconvenience that entails.

Apologies for the rant, but no agent has ever given a satisfactory response to the above, and there's no timeline for resolution or correct acknowledgement of the root cause.

Re: Serios Link - Not Working

littlebritches — Sun, 08 Mar 2026 19:54:13 GMT

Will be waiting for my time with EE to expire (May) then I will also be making a choice.

EE are NOT serious about solving this. They will happily send an engineer round who cannot do anything as the problem is a software issue. EE just pay lip service to the issue but do not resolve it.

Re: Serios Link - Not Working

JanCh — Sun, 08 Mar 2026 21:11:18 GMT

So it was formula one this weekend so I thought I'd risk testing series record.

I put practice 1-3, qualifying, go preamble, go, chequered flag, team principal interviews and Ted's notebook in.

Success on everything until the race preamble which it failed to record and the race.

It also recorded multiple episodes of the F1 show I didn't request.

Verdict.... Unreliable still.

Oh and has anyone ever successfully found a film or programme using the search function, let alone something obscure like a channel or artist?!!

Re: Serios Link - Not Working

graybag — Sun, 08 Mar 2026 23:26:09 GMT

Just to put to put on record that I'd hoped the problems of last F1 Season and more general problems with Recordings in the last few months might have considerably eased. However although Recordings of Australian F1 Practices and Qualifying have all worked as expected I was SO disappointed to get up this morning and see the dreaded "Failed to Record" for the Grand Prix itself.This was despite it appearing that the Description for the Race on EPG appeared to be identical to when I set Recording .

For those who might say watch on the App ,that is not why I use eetvbox pro - for F1 all I want to do is watch from the Start of the Race (not interested in preamble) and Fast Forward through the Race should i wish to interesting parts.