topic Re: Apps and my recordings greyed out on BT TV b I x in TV

Apps and my recordings greyed out on BT TV b I x

Phil_8049 — Tue, 24 Jun 2025 19:40:26 GMT

Evening humans.

I'm after picking your brains.

I had a call this afternoon from my mother-in-law, requesting assistance on her BT TV box.

Everything working fine last night and come this afternoon, all her apps and 'my recordings' are all greyed out.

Broadband working fine and hub connected.

Have tried turning tv box on / off, software update checked.

Cannot fathom what could be causing this issue, any help welcome.

Re: Apps and my recordings greyed out on BT TV b I x

DarrenDev — Wed, 25 Jun 2025 07:47:50 GMT

Recommend trying a factory reset - you can choose the "Keep Recordings" option if there's content she wishes to keep. It may be that the hard drive has failed - in which case, the recordings would be gone anyway.

Re: Apps and my recordings greyed out on BT TV b I x

Phil_8049 — Wed, 25 Jun 2025 07:54:55 GMT

Cheers for that, I'll give it a go 🫡