topic Re: Tv freeze during adverts in TV

Tv freeze during adverts

Rich1867 — Mon, 14 Apr 2025 20:05:54 GMT

Hi, we’re new to EE having spent the last 7 years with Virgin. We’re finding it a challenge & frustrating adapting to the set up. In some ways slightly dissapointed too but we’re going to give it a go! One thing that’s causing a current issue is that the tv freezes during a certain period between the adverts when viewing itvx through the mini box. Any advice would be greatly appreciated. Thanks

Re: Tv freeze during adverts

Lesley_W — Tue, 15 Apr 2025 11:40:47 GMT

Hi @Rich1867

Welcome to our community.

Is it just ITVX that you are having this trouble with?

Lesley

Re: Tv freeze during adverts

Rich1867 — Tue, 15 Apr 2025 21:23:23 GMT

Hi Lesley, appears to be yes & just on the mini box. I called EE earlier & they carried out some checks but still the same. They advised if it continues to contact ITVX. I’m thinking it could be the WiFi although strange it drops at the same point!

Re: Tv freeze during adverts

Lesley_W — Wed, 16 Apr 2025 07:38:36 GMT

Thanks for the update @Rich1867

If it's just that channel, I can see why they would point to that being the issue.

What kind of checks did they do?

Lesley

Re: Tv freeze during adverts

NicFitz — Sat, 21 Jun 2025 23:27:14 GMT

We are suffering same issue, tried full reset and still nothing. I have a booster box close to my mini box and its still happening every program and set of adverts.

Getting extremely frustrated, between that and recordings not syncing between boxes (like they do with Sky and was told they would when I changed to EE) looks like we will be finding another provider the second I can get out this contract

Re: Tv freeze during adverts

Peter_W — Sun, 22 Jun 2025 08:44:27 GMT

Hi @NicFitz.

Welcome to the EE Community, and thanks for taking the time to share your experience here too.

I flagged the recent reports around ITVX to our TV team, and they've confirmed that it's something they're actively investigating.

If we get any updates on this we'll be sure to let you know, but often any fixes will be rolled out to your box automatically, too

Peter

Re: Tv freeze during adverts

Rich1867 — Tue, 24 Jun 2025 21:25:09 GMT

I called ITVX & they did a full reset, but it’s still the same! We have to watch the adverts twice it’s a joke. I’m going to demand they offer me the free ads version as we can’t carry on like this!