topic Re: TV Box Pro Switching TV on in the Middle of the Night in TV

TV Box Pro Switching TV on in the Middle of the Night

eb154 — Wed, 27 Nov 2024 04:22:20 GMT

Why is my TV Box Pro Switching my TV on in the Middle of the Night? I can’t find any auto update settings, which I assume would be the problem. Not cool with an 11 month old baby trying to sleep, EE!

Re: TV Box Pro Switching TV on in the Middle of the Night

Leanne_T — Wed, 27 Nov 2024 09:47:11 GMT

Morning @eb154

Thanks for coming to the community and making us aware the TV is turning on through the night.

This would certainly not be what you want with a sleeping baby and I am sorry this is is happening.

Does the TV come on at the same time each night?

Have you rebooted the EE TV Box Pro?

Speak soon 🙂

Leanne.

Re: TV Box Pro Switching TV on in the Middle of the Night

eb154 — Wed, 27 Nov 2024 21:37:05 GMT

Hi, thanks for answering. Approx between 2am/3am and not every night. The first time it happened, it had an update to do for channels, but no such excuse this morning. I haven’t reset the box as we haven’t been using it. We still have sky until the 9th December. I’ll try it if it persists. For now, the mute button in my friend.

Ethan

Re: TV Box Pro Switching TV on in the Middle of the Night

Profile closed — Wed, 27 Nov 2024 21:45:11 GMT

Box/TV are connected by HDMI, yes?

I think the standard is great at handing over high quality A/V, but in my experience auto switching via the CEC settings can produce undesirable results between different brands. I now switch off at the sockets at night.

Re: TV Box Pro Switching TV on in the Middle of the Night

Midnight_Voice — Wed, 27 Nov 2024 23:18:41 GMT

@Profile closed

I would not advise switching off the EETV boxes overnight, as this will prevent them from maintaining themselves.

However, if you disconnect the HDMI cable to the TV, this should be enough stop the TV switching on at night.

If not, switch the TV (only) off at the mains.

I expect it depends on the TV in question, but if I mute mine and switch it off, it isn’t muted when I take it out of standby, so muting may not be an effective solution here.

Re: TV Box Pro Switching TV on in the Middle of the Night

Profile closed — Thu, 28 Nov 2024 11:14:16 GMT

@Midnight_Voice

Thanks for the tip. I’ll give it some thought. I’m a retired insurance wallah, so unattended switch-ons trouble me. I’m not keen on unplugging socketry.

Aside from the amp, all our AV stuff runs off a wall mounted strip controlled by an Amazon smart plug I can turn on/off via voice. I can’t easily get to the back without half a day’s labour 🥵

The BT/EE Pro box is the oldest bit of kit we have. Originally, IIRC, from BT it came with NF SD and Now (no Boost then) for £6pm. Pd +£4 to get NF HD. No brainer. Even now, I’m only paying £12 pm tho NF has ads now. So far, they haven’t been intrusive enough to warrant paying +£6 to remove them.

These days we hardly ever record anything and if we do, we mostly use the TV recorder. If the TV Pro box fails, so be it. When our YouView box died, it took the recordings with it. Didn’t bother us. All the apps we want I can get on the TV or the aggregator part of Apple TV. I don’t have Chromecasts anymore! I’d dip in and out of NF/Now direct, according to what they have on at any given time. These days there seems little to the standard of a Breaking Bad or GoT. Apple TV+ hasn’t much content tho some of what they have is excellent. Ted Lasso, Silo, Slow Horses, Bad Sisters all good.

But I digress. Thanks for the tip. I appreciate it 👍

Re: TV Box Pro Switching TV on in the Middle of the Night

Timbo45 — Thu, 28 Nov 2024 12:47:21 GMT

Try putting it into deep sleep mode between , say , midnight and 8am and see if that helps.

Re: TV Box Pro Switching TV on in the Middle of the Night

JimboCoco — Thu, 27 Mar 2025 07:59:15 GMT

Hi eb154,
I've a similar problem - not as frequent as you but still annoying with it switching on around 1.30 - 2am. LAst two time it has been the "additional channels found" thing.
Just wondered if you had found a proper solution yet ( that is not just switching stuff of)

Cheers

Jim ( JimboCoco)

Re: TV Box Pro Switching TV on in the Middle of the Night

Profile closed — Thu, 27 Mar 2025 09:46:40 GMT

I kept up with switching off the AV stuff, inc the ethernet switch which serves it all, but it resulted in an undesirable side effect. The ethernet handshake twixt TV and switch took a few seconds - long enough to make the TV think it was rudderless, and generated a “set time” message. Which was annoying.

So now I’ve gone back to leaving it all on standby (switch powered up) and so far no random frights in the middle of the night.

And no more “set time” messages 👍

Re: TV Box Pro Switching TV on in the Middle of the Night

Traynor78 — Thu, 10 Apr 2025 09:31:09 GMT

This happened to me for the 4th/ 5th time last night with my EE Box Mini in my bedroom.
TV came on at about 3am last night and I was less than pleased.
After the 2nd time this happened I changed the standby settings to keep the box in Energy Saver mode (previously is Smart mode with deep sleep set overnight), but has evidently made no difference.

I will unplug my TV instead.

Hugely frustrated now with various shortcomings with EETV and the complications it brings to the Broadband account - main reason for having it was the extra ‘free’ mini box but overall I regret signing up.
It’s nothing but hassle and I will cancel as soon as I am able.

Re: TV Box Pro Switching TV on in the Middle of the Night

RonnyBatty — Wed, 23 Apr 2025 23:17:00 GMT

This has started happening with my EE TV Box Pro in recent weeks, but during the day. I've come home from work several times and the TV is on, sometimes auto standby has kicked in.

Standby Mode is set to SMART and Deep Sleep set from 12am to 5pm, to prevent the HDD from continually spinning through the day. I wouldn't expect the box to be doing anything while in Deep Sleep, especially not fully switching on.

Disconnecting the HDMI cable or switching the TV off at the mains are not what I would expect to have to do with a modern piece of hardware. This also seems to be a relatively new problem, maybe introduced in a recent software update. Anyone else experiencing this type of behaviour?

Re: TV Box Pro Switching TV on in the Middle of the Night

JimboCoco — Thu, 24 Apr 2025 05:43:33 GMT

@RonnyBatty

My original problem and that of the original poster was switching on on the night causing the TV to come on, I've not seen a daytime switch on but then, I've not looked for it!
I changed the settings to prevent the night time "alarm"!! and set the deep sleep as long as I can at night ( 12midnight to 6am) and I've not had a problem since then, however I do agree, there seems to be an issue with the "box" as it shouldn't need all this hassle to stop it switching on or switching the TV on, and definitely shouldn't require pulling leads out every day to solve a software/firmware issue.

Cheers

Jim

Re: TV Box Pro Switching TV on in the Middle of the Night

CazzaBegbroke — Thu, 12 Jun 2025 20:29:02 GMT

I’ve got the same problem. Comes on every night!
only had the box 1 week, will it settle down eventually?

Re: TV Box Pro Switching TV on in the Middle of the Night

Traynor78 — Thu, 12 Jun 2025 21:23:28 GMT

Unfortunately not in my case:

resolution was a complaint to EE that resulted in cancelling the entire service just a few months into the contract.
unless you’re happy to use the Apple TV box with the associated limitations of that, then it’s really not a worthwhile service in my view.

Re: TV Box Pro Switching TV on in the Middle of the Night

How4 — Wed, 10 Sep 2025 12:11:34 GMT

My EE TV Box Pro started turning itself and the TV on several nights last week during the night. Other mornings it would not boot-up - just sat there blinking at me. EE could,nt see my TV box on their system either so have just sent out a new HDMI cable. Lets hope this fixes it