topic Got tv with 24 months tnt but says I have nothing to activate in TV

Got tv with 24 months tnt but says I have nothing to activate

Simosim — Wed, 11 Jun 2025 14:42:39 GMT

Hi all

i recently got a tv with 24 months of TNT but when I got to activate it it states I have nothing to add. I have an add on for iTunes on the number which the tv is linked to but no joy of TNT unless I swap it out but shouldn’t have to with tv been an additional product on my account.

please help

Re: Got tv with 24 months tnt but says I have nothing to activate

Leanne_T — Wed, 11 Jun 2025 16:27:32 GMT

Hi there @Simosim

Thanks for coming to the community.

How long ago did you order the TV?

Does the confirmation email have a link to get TNT Sports set up?

Leanne 🙂

Re: Got tv with 24 months tnt but says I have nothing to activate

Simosim — Wed, 11 Jun 2025 17:57:10 GMT

Was roughly 3 weeks ago the offer was still running.

ordered from online shop and no links in email. The order number never registered in my account until after delivery which I thought that was odd

Re: Got tv with 24 months tnt but says I have nothing to activate

Michael_D — Thu, 12 Jun 2025 07:24:58 GMT

Thanks @Simosim

If it is saying that there is nothing to activate and there is nothing on the confirmation email, I'd recommend giving our customer service guides a call.

They'll be able to bring up your account and have a look into this for you.

Michael