topic Re: Apple TV 6 month free offer in TV

Apple TV 6 month free offer

PaulH43 — Tue, 24 Dec 2024 18:03:55 GMT

I have recently moved from BT to EE for broadband, TV and Phones and have a new Hub and set top box. I wish to take advantage of the Apple TV 6 months FREE offer. However when I select Apple TV it shows a charge of £8.99 per month and when I go to checkout it seems to indicate I will be charged every month form the start. although the initial charge is zero. Before I checkout I would like confirmation that Apple TV will be free for 6 months please.

Re: Apple TV 6 month free offer

Profile closed — Tue, 24 Dec 2024 19:44:43 GMT

@PaulH43

Can’t speak to the EE process, as I did my free Apple TV+ offer ages ago (via another source). I’m sure that - like all such offers - I had to log a payment method before the free trial commenced. I did get the free period before payments started.

Re: Apple TV 6 month free offer

Alex_H — Wed, 25 Dec 2024 10:53:14 GMT

Hi @PaulH43,

Welcome to the EE Community

You will qualify for 6 months free Apple TV+ as a new EETV customer, just for clarification how is it you are setting it up? it should be a case of logging into the EE app, going to Manage TV and Sport then adding the Apple TV+.

You should then be able to activate it via the app or by a link sent out by text. As long as you are activating it this way you will get the 6 months free offer through ourselves which will then revert to £8.99 after the 6 months if you decide to keep it.

Merry Christmas 🎅
Alex

Re: Apple TV 6 month free offer

Midnight_Voice — Wed, 25 Dec 2024 23:01:06 GMT

@PaulH43 @Profile closed

You don’t have to log a payment method with this offer. EETV is already your payment method.

But you do have to authorise the monthly payment up front, for the continuing situation after the free period ends,

Re: Apple TV 6 month free offer

PaulH43 — Thu, 26 Dec 2024 18:00:37 GMT

Thank you

Re: Apple TV 6 month free offer

PaulH43 — Thu, 02 Jan 2025 19:15:32 GMT

Thank you> Your advice worked fine and I have Apple TV free for 6 months.
Happy New Year

Re: Apple TV 6 month free offer

PaulH43 — Thu, 02 Jan 2025 19:18:32 GMT

Thanks. I did have to log a payment method with EE but obtained Apple TV
free for 6 months.

Re: Apple TV 6 month free offer

Wind001 — Sun, 02 Feb 2025 17:42:29 GMT

I too have spent many hours on the phone trying to sort out the offer of a six month free trial for Apple TV , as a new customer this is still not working, the message has been the same for a month, still not sorted ! Very disappointed in EE so far !

Re: Apple TV 6 month free offer

Michael_D — Mon, 03 Feb 2025 08:53:26 GMT

Hi @Wind001

Welcome to the community.

What happens when you try to select the Activate on apple.com?

Does the same thing happen when you log in to your account through the EE website?

What have our team said when you have spoken with them?

Michael

Re: Apple TV 6 month free offer

Wind001 — Mon, 03 Feb 2025 09:07:52 GMT

The same message, the team tried to activate but failed as said cannot resend activation email, never received one , even set up a new account to then be able to send email activation, that didn’t work either . They now say not entitled to offer but it shows all the time on my profile, discovery + Basic not activating either , all these ads and promises on what I can get with EE yet you cannot deliver !

Re: Apple TV 6 month free offer

Michael_D — Mon, 03 Feb 2025 09:26:21 GMT

Thanks for explaining @Wind001.

I appreciate that you've spoken to the team previously, but if you are still having trouble, it would be best to speak to them again, and if they haven't already, open a complaint to log this until it is able to be resolved.

Michael

Re: Apple TV 6 month free offer

Wind001 — Mon, 03 Feb 2025 13:59:18 GMT

They did open a complaint but said it is not part of my package, if this is the case why is it continually on my manage extras page ! You keep offering it to me then when I try and apply for the sixth month free trial you say I can’t have it ! If I am not entitled to it then why are you continually offering it to me …..This is false advertising and offering me something that you have no intention of giving it to me ! 🤔 Not great customer service !

Re: Apple TV 6 month free offer

Ali_A — Mon, 03 Feb 2025 17:03:11 GMT

Thanks for getting back to us about this @Wind001

We're sorry for any disappointment from the Apple TV trial still being offered while your account is no longer eligible for the promotion.
The 6 months free Apple TV trial is only available to use one time.
Once you've trialled or used the service it's not available to use again.

It's seems like there may be a glitch, which I appreciate it's not ideal.

It's worth contacting Customer Service so they can raise a ticket to get the correct up to date offers showing for you.

Ali

Re: Apple TV 6 month free offer

Wind001 — Mon, 03 Feb 2025 16:43:24 GMT

But I havn’t used this trial 🤦‍♀️… I am just going round in circles with this !

Re: Apple TV 6 month free offer

Ali_A — Mon, 03 Feb 2025 18:09:59 GMT

Thanks for clarifying @Wind001

Have you spoken to Apple to see if there are any reason why the deal may not activate on your Apple ID?

Any restrictions to the offer can be found at How Do I Get Free Apple TV

Ali

Re: Apple TV 6 month free offer

Wind001 — Tue, 04 Feb 2025 08:49:05 GMT

Yes spoken to apple they cannot reset it as the promotion came from EE , you need to reset it which you have done once but it didn't work , still unable to activate it ! 🤦‍♀️

Re: Apple TV 6 month free offer

Ali_A — Tue, 04 Feb 2025 11:37:50 GMT

@Wind001

As there is no block on the Apple side, I'd recommend getting in touch with Customer Service again to see if they can raise another ticket for it to continue to be investigated.

Ali

Re: Apple TV 6 month free offer

Wind001 — Tue, 04 Feb 2025 12:38:13 GMT

Ok , will do …. Thank you

Re: Apple TV 6 month free offer

Merantun — Wed, 26 Feb 2025 08:05:43 GMT

Was this resolved to your satisfaction? I'm going through the same experience as yours, utterly exhausting and frustrating.

Quite unbelievable that this can happen.

Re: Apple TV 6 month free offer

Wind001 — Wed, 26 Feb 2025 09:09:35 GMT

No it has not and never will be , despite numerous calls and two complaints they have basically said Tough Luck, it’s an extra and not part of your contract . Absolutely awful customer service from their sales and complaints team , can’t wait for my contract to end and I will be leaving EE- only 23 months to go , I always had wonderful customer service from BT who I was with for nearly 30yrs !