topic Re: Netflix ad-supported plan not supported? in TV

Netflix ad-supported plan not supported?

KatieM17 — Wed, 24 Apr 2024 07:53:36 GMT

Overnight my Netflix stopped working and it said I had no streaming plan. Logged onto Netflix and activated ad-supported plan (can't justify spending twice as much for no adds) but now on tv it states that my plan doesn't support streaming on this device! Any ideas?

Thanks.

Re: Netflix ad-supported plan not supported?

DarrenDev — Wed, 24 Apr 2024 07:55:21 GMT

The ad-supported subscription requires a version of the Netflix app that isn't currently available on EE TV boxes - this is why we don't offer it as an available option on our TV packages.

Re: Netflix ad-supported plan not supported?

KatieM17 — Wed, 24 Apr 2024 08:02:48 GMT

Thanks Darren. So there is no way o watching Netfflix ad-supported with an EE TV Box? If not, why was this never mentioned when the switch was made from BT to EE?

Re: Netflix ad-supported plan not supported?

DarrenDev — Wed, 24 Apr 2024 08:07:50 GMT

We don't sell ad-supported subscriptions @KatieM17 , and the same is true from BT too, so it would never be something we'd need (or even think of) to mention. You've bought your subscription separately, which isn't something we'd directly "support".

I would expect that the TV Box Pro will receive the updated app some time in the future - I can't say for certain. The older boxes may get it too, but it's less likely as ad-insertion is more complicated on them.

Re: Netflix ad-supported plan not supported?

roger1948 — Sat, 22 Jun 2024 17:57:25 GMT

I'm not mentally gifted enough to understand all this. However is it that my TV is too old (Panasonic 8 years) or EE is not compatible with Netflix plus adds.

Re: Netflix ad-supported plan not supported?

DarrenDev — Sat, 22 Jun 2024 18:03:16 GMT

@roger1948 the EE TV Box doesn't currently support it. You either need to upgrade your subscription or use a different device.

Re: Netflix ad-supported plan not supported?

Chris_B — Sat, 22 Jun 2024 18:19:42 GMT

@roger1948 Any TV will show Netflix providing you have a steaming box that supports it. If you are watching Netflix via an app that’s built in to the TV it’s possible that the TV has been dropped from receiving any more updates to continue watching Netflix, you might want to have a look at this to see if your TV is listed HERE

Re: Netflix ad-supported plan not supported?

DarrenDev — Sat, 22 Jun 2024 18:26:43 GMT

@Chris_B the ad supported tariff adds new requirements to devices that the TV Box Pro and TV Box Mini don't currently support. They will do soon. The older Humax devices cannot support it.