topic Re: Identifying Mobile Devices connected to EE TV Pro box in TV

Identifying Mobile Devices connected to EE TV Pro box

PaulB2005 — Tue, 03 Jun 2025 16:37:22 GMT

Been meaning to ask this for some time but keep forgetting.

We have two mobile phones with the EE TV app that are connected to our EE TV Pro box but the box identifies them both as Mobile Device.

You can only pair or unpair a device but if I want to unpair a specific device there is no way to identify which device is which.
It was like this on the old BT TV boxes too

Re: Identifying Mobile Devices connected to EE TV Pro box

XRaySpeX — Tue, 03 Jun 2025 18:38:12 GMT

Does the TV not show their MAC Addys alongside?

Are those "Mobile Device" clickable?

Re: Identifying Mobile Devices connected to EE TV Pro box

PaulB2005 — Tue, 03 Jun 2025 18:45:01 GMT

Nothing at all to identify them. Device name, device make and model, MAC address all not displayed.

All you can do it tick a box next to each device and then Disconnect the device. No options, settings etc

Re: Identifying Mobile Devices connected to EE TV Pro box

PaulB2005 — Thu, 05 Jun 2025 20:14:18 GMT

No-one else having this issue?

Re: Identifying Mobile Devices connected to EE TV Pro box

PaulB2005 — Sat, 07 Jun 2025 15:38:31 GMT

Guess no-one has this issue or is all that bothered?? 🙂

Re: Identifying Mobile Devices connected to EE TV Pro box

Christopher_G — Sun, 08 Jun 2025 14:51:14 GMT

Hi @PaulB2005

Welcome to the community.

I'll pass this over to our EE TV team as feedback. I'm not sure there's anything you can do to identify which is which at the moment.

Chris

Re: Identifying Mobile Devices connected to EE TV Pro box

zulu17 — Sun, 08 Jun 2025 21:45:40 GMT

If I understand you correctly you wish to unpair a phone from your EE TV Box Pro.

If you still have the phone then you can do this within the EETV app on your phone rather than by the settings menu of the EE TV Box Pro. If you no longer have the phone then you could unpair both of the mobile devices on the Box Po device and then go to the other phone you do have and pair that one again using the EETV app on the phone.

Open EETV app on phone go to My TV and the settings

This is from an iPad but you should have something similar on your phone

Re: Identifying Mobile Devices connected to EE TV Pro box

DarrenDev — Mon, 09 Jun 2025 09:42:47 GMT

Annoyingly, we do uniquely identify each device when pairing the EE TV app with the YouView cloud, and they used to show that information on this screen.

They stopped showing it following a rebrand a few years ago, and now just show "Mobile Device", as you're seeing.

As @zulu17 has mentioned, unpairing from within the app is the best way. Otherwise, you'd need to delete them all and then pair again.

Re: Identifying Mobile Devices connected to EE TV Pro box

PaulB2005 — Mon, 09 Jun 2025 13:14:09 GMT

Cheers @zulu17

I'll have a look at that later